Customer Success Program Manager

Job Description

Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Learn more about our products here: pro.doctoralia.es

Why join us?

📊 Real impact – We help doctors help patients. Your work truly makes a difference.

📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.

✨ Shape the future, sustain growth – Make a difference now *and* build for long-term success.

Job Description

How will you make an impact?

As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for an experienced Program Manager to establish and maintain robust project management processes that will drive accountability, optimize delivery, and strengthen stakeholder relationships across our growing portfolio of initiatives.

In this role, you are contributing by…

Project Management & Operational Excellence:

• Managing and structuring team workload effectively (we use Jira as a tool)
• Establishing clear project tracking systems and maintaining visibility across all active initiatives
• Creating standardized processes for project intake, prioritization, and delivery management

Risk Management & Delivery Assurance:

• Proactively following up with team members and identifying dependencies to surface potential delivery risks
• Implementing early warning systems and mitigation strategies to ensure on-time delivery
• Maintaining regular communication cadence with all stakeholders to track progress and resolve blockers

Stakeholder Management & Requirements Analysis:

• Receiving and evaluating requests from stakeholders, challenging business assumptions before adding items to the backlog
• Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations
• Facilitating effective communication and managing expectations across all organizational levels
• Acting as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO office

Capacity Planning & Prioritization:

• Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment
• Developing and maintaining team capacity models to optimize resource allocation
• Balancing competing priorities while ensuring strategic alignment and team sustainability

Value Realization & Continuous Improvement:

• Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives
• Establishing metrics and KPIs to track initiative success and team performance
• Driving continuous improvement in processes and delivery methodologies

Qualifications

What will help you thrive?

• 5–7 years of experience in program management, project management, or PMO roles
• Experience working with cross-functional and multicultural teams, managing complex dependencies
• Strong stakeholder management skills, including exposure to senior leadership or C-level reporting
• Ability to challenge assumptions, facilitate complex discussions, and drive results through influence
• Curiosity and willingness to deeply understand the business model, strategy, and operations
• Experience contributing to or establishing PMO functions in growing organizations is a plus.
• Ideally, a background in Engineering, Business Administration, or another process-oriented field

Project Management Expertise:

• Strong knowledge of project management methodologies (Agile, Scrum, and waterfall)Advanced knowledge of Jira, including workflow configuration and dashboard creation
• Experience with reporting tools, capacity planning, and resource optimization
• Ability to track value realization and support post-implementation follow-ups

Nice to have

• PMP certification
• Agile/Scrum certifications (DASSM, DASM, or similar)
• Track record of improving delivery timelines and stakeholder satisfaction
• Additional languages besides English.

This role is remote-first, ideally based in Madrid or Barcelona.

Additional Information

What to Expect from Our Hiring Process

We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):

1️⃣ Intro Chat– A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills, value alignment, and motivation.

2️⃣ TestGorilla – A short numerical reasoning assessment (SHL) to better understand your analytical approach.

3️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Felipe, our Director of Customer Success Strategy & Operations and your potential manager in this role . Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.

4️⃣ Business Case – A take-home exercise incl. 3 days’ preparation time, designed to understand how you approach real-life problems and think through regulatory scenarios. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.

5️⃣ Peer Interview – A conversation with one of your potential future teammates to get a sense of how you might collaborate together and to explore team fit.

6️⃣Final Interview (Optional) – A final conversation with another senior leader from our Global Team.

7️⃣ References & Offer!

Please note that we cannot currently offer sponsorship or visas for this role, so if you’d like to apply, please make sure you already have the legal right to be working and living in your country of residence.

Why You’ll Love It Here

💙 Global Benefits – No matter where you are, you’ll have access to:

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You’re welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In

At Docplanner, our values guide everything we do:

📊 Focus on results – we’re here to make an impact.

🧠 Think like an owner – take responsibility, drive outcomes.

✂️ Keep it simple, keep it lean – smart solutions over complexity.

🔊 Be respectful and radically honest – openness builds trust.

📚 Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

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We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.