Technical Account Manager Closed

Job Description

Location Our Technical Account Manager will be an integral part of our Customer Success team. This role is based remotely in Thailand.

Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specialisations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity As a Technical Account Manager, you will help DoiT’s strategic customers harness the power of public cloud technologies, DoiT Cloud Intelligence™ (our FinOps SaaS platform), and FinOps best practices to drive their overall cloud maturity and efficiency.DoiT TAMs work side-by-side with our internal teams and our customers to educate, mentor, advise and to solve problems so they are getting the most out of what the cloud has to offer.

Responsibilities

• Build and maintain relationships to influence long-term strategic direction, operating as a trusted advisor to the customer
• Engage with customer organizations through both tactical and strategic activities to effectively position public cloud services and to perform cost optimization, insights, and infrastructure reviews
• During customer onboarding and at a regular cadence with the customer, facilitate the DoiT FinOps maturity assessment and collaborate on a continuous shared roadmap to enable and implement FinOps best practices
• Work with customer technical and business teams, including Director and CxO level to build and maintain relationships
• Serve as a customer advocate (Voice of the Customer) during all stages of the customer(s) lifecycle with DoiT International
• Collaborate with DoiT Forward Deployed Engineers (FDEs) to enable technical and FinOps use cases of the DoiT Cloud Intelligence™ platform
• Identify new opportunities to help the customer grow, including new workloads, technologies and DoiT’s FDE services
• Build and maintain relationships with cloud partners (GCP/AWS/Azure) to provide a seamless experience for customers

Qualifications

• 3+ years of experience as a Technical Account Manager or similar role in cloud
• Experience with AWS or Google Cloud
• Ability to work independently and establish yourself as a trusted advisor with Enterprise customers
• Ability to quickly learn, understand and work with new emerging technologies, methodologies and solutions in the cloud technology space
• Confident presenter with excellent presentation skills
• Experience delivering demonstrations and executing on use cases of a technical SaaS offering
• Ability to speak and write in Thai and English
• Some travel may be required

Bonus Points

• 1 or more Public Cloud Certifications on multiple platforms
• Prior experience implementing FinOps best practices or a FinOps Foundation certification

Are you a Do’er? Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Full-time employee benefits include:

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

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