Job Description
Make Money. Build Skills. Help People Stress Less About Taxes.
Looking for a flexible job that pays, builds your résumé, and helps you gain real-world experience? Education at Work (E@W) is hiring college students to work as Seasonal Tax Specialists for Intuit (TurboTax) this tax season.
You’ll work helping customers one-on-one over video, answering questions, and guiding them through their tax returns (don’t worry, we’ll train you and pay you while you learn). If you’re a problem solver who likes helping people and wants a job that makes you stand out to future employers, this gig is for you.
What You’ll Do (Your Day-to-Day):
- Connect with TurboTax customers virtually using Smartlook video chat software.
- Provide tax advice and full-service tax return prep (we’ll train you and guide you).
- Answer product and software questions.
- Assist with tax calculations and break things down in simple, easy-to-understand language.
- Create positive customer experiences by being empathetic, patient, and confident.
- Use trusted resources (government sites, training tools, and your team) to make sure customers get accurate, clear answers.
- Follow company policies to troubleshoot and resolve customer concerns.
- Document your customer interactions (don’t worry—we make it easy).
Skills You’ll Build for Your Future:
- Earn Intuit Academy Level 1 badge and complete Intuit’s Tax Practice Program (both included).
- Build strong customer service skills, especially on video and audio platforms.
- Gain problem-solving, research, and critical thinking abilities you can brag about on your résumé.
- Be comfortable working independently in a fast-paced environment.
- (Bonus!) Spanish/English bilingual skills.
- Must live in the U.S.
Qualifications (Must-Haves):
- High school diploma.
- Enrolled in a degree-granting college program.
- 18 years or older.
- Basic tax knowledge is helpful but not required—we’ll train you!
- Get (or be able to get) your Preparer Tax Identification Number (PTIN).
Why Students Love This Role:
- Competitive hourly pay.
- Opportunity to earn tuition assistance.
- Paid training—you’ll earn while you learn how to do the job.
- Mentorship and coaching to help you grow.
- Real-world, résumé-worthy experience in a nationally recognized brand.
Work Expectations (What to Know):
- Minimum of 18-20 hours per week (with the chance to work more during school breaks, up to 29 hours per week).
- Must be available to work during core hours:
- Available shifts January through April: Available 7 days a week, 5:00 am – 9:00 pm PST)
- Some weekend hours required.
Please Note:
- This is a seasonal position (January–April).
$19 - $20 an hour
- Starting at $19/hour
- Paid training
About Education at Work (E@W):
Education at Work helps students gain tangible career skills and experience that lead to high-quality jobs after graduation. Through our paid career-development programs, you’ll earn a strong paycheck, get career coaching, and build skills that make you stand out in today’s job market once you graduate.
Disclaimer:
This role is classified as Fully Remote. Please note that “Fully Remote” positions at E@W are available to applicants residing outside of a 50-mile radius of a company hub. Our main hubs are Tempe, AZ, El Paso, TX and Salt Lake City, UT.  New sites may be added in the near future.  If you are within this commuting distance, please look for our “Hybrid” or “On-site” roles, as you will not be considered for this position.
Equal Employment Opportunity (EEO) & ADA Statements
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. E@W expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
