Job Description
We currently have a vacancy for a Service Desk Agent fluent in English, to offer his/her services as an expert who will work remotely. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks
User guidance and support (by video/chat/phone sessions or emails) regarding the use of systems and tools;
Categorize and prioritize incoming tickets and users’ requests, escalate where needed;
Follow-up of related incidents, of any user’s requests and bug reports;
Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base;
Coordination of support teams, IS Service management and coordination with the project teams;
Mastering of information sites and maintenance of the department’s knowledge base;
Follow-up of service quality in the context of incident, problem and impediment management;
Management and follow-up of user requests;
Conception and organisation of user documentation for information systems and/or Service support procedures;
Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution;
Analysis, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution.
Bachelor’s degree in IT combined with relevant IT professional experience of 5 years;
Proven knowledge in end user assistance and support of information systems;
Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana);
Good knowledge of ITIL;
Knowledge of wiki, collaborative sites and social networks;
Knowledge of the office automation tools used in the contracting authority (MS-Office, Microsoft Teams);
Certification of ITIL foundation;
Experience with SAP, and Oracle is considered an asset;
Excellent command of the English language.
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (19528/02/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS ( www.eurodyn.com ) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company’s recruitment opportunities, in line to the Policy.
Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.
