Payment Specialist

Job description

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by ²⁴⁄₇ customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.  We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Payment Specialist, reporting to the Payments and Compliance Supervisor, plays a key role in the optimization and monitoring of systems and processes for caterer payments and compliance related activities. This position is vital for ensuring a smooth payment experience for caterers and maintaining the integrity of payment operations. The Payment Specialist will routinely collaborate with both internal and external stakeholders to support broader business objectives and may also assist with ad-hoc pay-ins related tasks as needed.

What You’ll Do:

• Payment Processing:
  • Ensure weekly payments are delivered to our Catering Partners in a timely manner through payment run preparation and execution, when appropriate.
  • Work closely with outsource partners regarding the reissuance of any failed or bounced payments.
  • Continue to optimize the payment run for efficiency and cost effectiveness
  • Support any new initiatives to enhance, add and/or replace payment providers
  • Extensive experience with disbursement/payouts and compliance related requirements (KYC, legal entity verification, etc.)
• Data Analysis and Insights:
  • Analyze transaction data to identify patterns, trends, and anomalies that may impact payment performance.
• Reporting:
  • Prepare and present reports on payment performance, transaction trends, and key metrics for leadership and internal stakeholders.
• Technical Support and Troubleshooting:
  • Serve as a point of contact for our payment providers for any Payout/KYC/Compliance issues.
  • Investigate technical issues impacting Caterer Payments, escalating to the appropriate engineering team or payment processor.
• Process Optimization:
  • Identify opportunities to improve and optimize payment related processes for internal stakeholders and Catering Partners.
• Stakeholder Collaboration:
  • Work closely with Partner Teams to resolve payment issues and enhance internal processes for managing and handling payments.
• Tax Reporting
  • Assist with the annual tax reporting work to ensure timely delivery of 1099K forms to qualified Catering Partners.
• Liens
  • Assist the Liens team with requests for assistance
    • Locating affected Catering Partners
    • Reviewing held funds
    • Reviewing lien documents for accuracy
  • Liaise with Legal and payment processors when appropriate.

What You Have:

• 3+ years of hands-on experience with high-volume disbursements/payouts, preferably with e-commerce/online marketplace environments
• Proven track record working with third-party payment providers to resolve failed, bounced, or returned payments
• Strong understanding of payouts compliance requirements, including KYC, legal entity verification, and tax reporting (e.g., 1099-K)
• Demonstrated ability to analyze transaction-level data to identify trends, anomalies, and root causes impacting payment performance
• Familiarity with payment troubleshooting, including working with payment processors and engineering/technical teams to investigate and resolve issues
• Proven success collaborating with cross-functional stakeholders (e.g., Legal, Finance, Operations, external partners) to resolve payment and compliance issues
• Direct experience supporting or owning on-demand or scheduled payment runs (preparation, review, execution, and reconciliation)
• Experience optimizing payment-related processes for efficiency, accuracy, and cost effectiveness (e.g., routing logic, payment methods, exception handling)
• Experience reviewing lien or other legal/financial documentation and coordinating with Legal and payment processors to ensure accurate handling of held funds
• Strong written and verbal communication skills, with the ability to explain complex payment issues to both technical and non-technical stakeholders

The national total targetcash compensation range for this position, including base salary and bonus target, is $59,000-$80,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.

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