Job Description
Process Engineer serves as a strategic partner to business leaders, shaping how the organization designs, governs, and scales its operations. This position leads complex, cross-functional transformation initiatives, and is accountable for ensuring that process design decisions align with long-term organizational strategy rather than isolated functional goals.
Working across business units, technology teams, and executive stakeholders, the Process Engineer leads the end-to-end lifecycle of process transformation. Applying Lean, Six Sigma, and systems-engineering methods, the Process Engineer translates this strategic work into measurable gains in cycle time, cost, quality, compliance, and operational capacity, ensuring that enterprise-level process strategy produces tangible, sustained business results.
Duties & Responsibilities
- Process analysis: Lead end-to-end process analysis to identify bottlenecks, inefficiencies, and control gaps, using root-cause analysis, Lean, DMAIC, and value-stream mapping to design improved future-state processes.
- Cross-functional facilitation: Facilitate complex process-mapping and stakeholder working sessions across functions, evaluating the interplay of people, process, technology, data, and risk.
- Simplification before automation: Identify opportunities to simplify, standardize, or eliminate activities prior to introducing technology solutions.
- Project leadership: Lead cross-functional improvement initiatives from discovery through implementation, defining scope, milestones, risks, and expected benefits.
- Stakeholder partnership: Present data-driven recommendations to leadership, drive stakeholder alignment and change adoption, and coach Process Analysts and Consultants.
- Measurement & governance: Establish KPIs, baselines, and benefit-realization metrics; build dashboards and scorecards; conduct post-implementation reviews; design governance and control structures.
- Technology enablement: Partner with technology teams to define requirements, workflow design, and automation opportunities (RPA, AI, process mining) that support—not overcomplicate—optimized processes.
- Implementation support: Support testing, adoption, and post-implementation validation of technology-enabled improvements.
Supervisory Responsibilities: This role does not have formal people leadership responsibilities but may provide guidance, mentorship, or subject matter expertise to others
Knowledge, Skills & Abilities
- Advanced analytical and structured problem-solving capabilities.
- Strong process-design and systems-thinking skills.
- Ability to translate complex operational issues into scalable solutions.
- Strong facilitation, stakeholder-management, and influencing capabilities.
- Ability to lead complex initiatives with limited oversight.
- Strong business acumen and understanding of downstream process impacts.
- Ability to use data to develop recommendations and quantify benefits.
- Ability to coach others in process-improvement practices.
- Strong written, verbal, and executive presentation skills.
Education Level
- Bachelor’s Degree
- Degree in Business, Engineering, Industrial Engineering, Information Systems, or related field
Years of Experience
- 7+ year of relevant experience in business process improvement, operational excellence, process engineering, business analysis, project delivery, or related fields.
- Demonstrated experience leading complex, cross-functional process-improvement initiatives.
- Combination of education and experience considered in lieu of degree.
- Experience working in a regulated, financial-services, insurance, healthcare, technology, or other complex operational environment preferred.
- Experience with process modeling, process mining, and/or analytical tools preferred.
- Experience identifying and implementing automation, workflow, RPA, AI, or system-enhancement opportunities preferred.
License/Certification Preferred
- Lean Six Sigma Green Belt
- Practical experience with Lean, Six Sigma, continuous improvement, business process management, or quality-management methodologies.
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Additional Information
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you’ll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1 Top Workplaces USA 2022 – 2023
2 Des Moines Register Top Workplaces 2018 – 2022
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