Job Description
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department The Marketplace Operations team at Filevine is responsible for building and maintaining the systems, programs, and support that power our network of independent contractors (ICs).
Job Summary As the Reporter Operations Coordinator, you’ll be the operational backbone of our certified stenographic reporting service. You’ll manage relationships with independent reporters and partner court reporting agencies, ensure timely and appropriate coverage for events requiring a Certified Stenographic Reporter (CSR), and coordinate the full reporting workflow — from onboarding to scheduling to transcript delivery.
This is a high-ownership, detail-oriented role that sits at the intersection of client experience, logistics, and service quality. You’ll help build a scalable system for certified reporting and ensure every client receives accurate, timely, and high-quality transcripts.
Responsibilities:
- Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.
- Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.
- Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.
- Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
- Drive Onboarding & Activation: Own the “top of funnel” for new reporters; guide them through the platform signup, verify credentials, and provide the training/support needed to ensure they take their first jobs successfully.
- Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication.
- Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.
Qualifications:
- Have 4+ years of experience in operations, vendor management, or logistics (legal tech or court reporting industry a plus)
- Are highly organized and thrive in spreadsheet-driven, detail-heavy environments
- Have strong communication skills — you’re proactive, clear, and diplomatic when dealing with external vendors
- Are comfortable making judgment calls on urgent decisions and juggling shifting prioritiesAre process-driven and enjoy building new systems and playbooks from the ground up
- Care deeply about quality and customer experience
- Work well in a remote team environment and can manage yourself with minimal supervision
- Nice to Have: Familiarity with the Texas court reporting market and specific CSR (Certified Stenographic Reporter) requirements.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]
Compensation Information: $76,000 - $90,000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using “filevine.com”. Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
