Job Description
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
Our Services team leverages their business and technical expertise to assist our direct customers, distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.
We’re looking for a talented and multilingual Technical Support Engineer to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using both your Italian and English, we want to hear from you!
The Job:
- Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
- Lead remote technical diagnosis and resolution of complex hardware, firmware, and software issues on Formlabs SLA and SLS systems
- Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
- Manage the full lifecycle of complex technical escalations end-to-end
- Collaborate on solving technical issues with our global engineering team
- Maintain rigorous case documentation
You:
- Are business-fluent in written and spoken in Italian and English
- Can quickly resolve technical issues - don’t worry, we will provide you with the technical training you need
- STEM degree
- Have minimum of 2 years of professional experience in technical support
- Are comfortable and conscientious when speaking on the phone
- Have exceptional writing skills and make use of proper spelling and grammar
Bonus Skills:
- Hands-on experience or passion for 3D printing and emerging technologies
- Experience in a fast-growing startup environment
- Master’s degree in an engineering discipline
- Familiarity with CAD, slicing software, or build preparation tools
- Additional European language fluency
We Offer:
- Hybrid work
- Catered lunch at the office 3 days per week
- Private health insurance with Medicare (Blue package + hospital coverage)
- A monthly or quarterly public transportation pass for Budapest
- Shares in the company (we’re a double unicorn company!)
- Free beverages and snacks at the office
- All You Can Move sports pass with 9500 HUF monthly allowance
- Free 3D prints
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Development opportunities both in-house and off-site
- Fun team events
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
