Job description
We are looking for a process-driven and technical Digital Enablement Specialist to serve as the operational backbone of our digital commerce business. While the Merchandising Specialist focuses on the on-site customer journey, you will ensure the underlying systems, apps, inventory data, and marketing feeds function flawlessly to make the sale possible.
Reporting to the Global Head of Digital Product, you will manage the technical health of our 5 Shopify stores and upcoming B2B portal. You will act as the critical link between Digital, Supply Chain, and Marketing, ensuring that inventory is accurate, technology stacks are integrated, and product data flows correctly to every channel where we sell and advertise.
Key Responsibilities
1. Shopify Backend & App Management
- Own the technical configuration of the Shopify ecosystem, managing settings, locations, shipping profiles, and tax configurations across all 5 stores.
- Act as the primary administrator for the tech stack, managing the installation, configuration, and troubleshooting of 3rd-party Shopify apps (e.g., reviews, loyalty, returns, subscriptions).
- Monitor site performance and app integrations to prevent downtime or conflicts during high-traffic periods.
- Manage the setup of the future B2B store’s unique backend requirements, including customer tagging, price lists, and payment terms.
2. Data Feeds & Channel Management
- Own the product data feeds ensuring accurate catalog syndication to external platforms, including Google Merchant Center, Meta (Facebook/Instagram), TikTok Shop, Pinterest, other marketplaces, and affiliate networks.
- Troubleshoot feed errors (e.g., disapproved products, missing GTINs, image sizing issues) to maximize ad performance and reach.
- Optimize feed attributes (custom labels, product titles) to improve ROAS and campaign segmentation.
- Manage the technical connection for any future sales channels or marketplaces.
3. Inventory & Operations Alignment
- Serve as the liaison between the Digital team and the Supply/Operations teams to ensure digital inventory levels reflect physical reality.
- Manage inventory buffers, stock transfers, and multi-location inventory logic within Shopify to prevent overselling.
- Troubleshoot order flow issues (e.g., orders not syncing to the ERP/WMS) and resolve fulfillment errors.
- Conduct regular inventory audits between Shopify and the ERP to identify and correct discrepancies.
4. Go-to-Market (GTM) Execution
- Lead the operational side of new product launches. You will create the “Launch Checklist” to ensure SKUs are built, inventory is received, and weights/dimensions are accurate before the launch goes live.
- Coordinate with logistics to track inbound shipments for new launches, flagging delays to the Marketing and Merchandising teams immediately.
- Coordinate the configuration of “Pre-order” and “Back-in-Stock” flows.
5. Process Optimization & Documentation
Build and maintain Standard Operating Procedures (SOPs) for product creation, inventory management, and app usage.
Identify operational bottlenecks in the digital workflow and propose automation solutions (using Shopify Flows, Make, etc.) to save time, improve accuracy, and optimize the customer experience.
Ensure data hygiene across the ecosystem (consistent SKU naming conventions, barcode/UPC accuracy) in partnership with Supply and Operations.
Experience: 3+ years in eCommerce Operations, Digital Supply Chain, or Technical Site Management.
Platform Expertise: Advanced knowledge of Shopify Plus backend capabilities. You know how shipping profiles, tax settings, and API keys work.
Feed Management: Proven experience managing product feeds (using tools like Feedonomics, GoDataFeed, or native Shopify channels) for Google, Meta, and TikTok. You understand what causes a “GTIN Mismatch” or “Policy Violation” and how to fix it.
Operational Mindset: Experience working with ERPs (e.g., NetSuite, SAP, Microsoft Dynamics) or WMS (Warehouse Management Systems).
Problem Solving: You are the person who figures out why an order didn’t sync or why a product was disapproved on Instagram.
Bonus Points (Nice-to-Haves)
- Familiarity with iPaaS tools (like Make, Celigo, or Boomi) for data integration.
- Experience setting up B2B operations (wholesale pricing tiers, net payment terms).
- Understanding of international logistics (duties, HS codes, landed cost).
The Perks
- Hybrid working environment
- Generous team discount on all frank green products
- Opportunities to grow your career in a fast-moving, purpose-led brand
- Birthday leave, take the day off to celebrate you!
- Generous parental leave
- Health Insurance and Retirement Plan benefits
Our Culture
At frank green, we believe diversity makes us better. Our team is creative, pragmatic, and driven by the mindset that ”anything is possible.“ We love what we do, the impact it has, and we bring passion, creativity, and energy into every project. We’re always growing, learning, adapting, and having a lot of fun along the way. We’re here to do great work, and do it with purpose.
