Job Description
Future is a global platform for specialist media with scalable, diversified brands of over 70 print and digital products. We are looking for a data-savvy, proactive Senior Retention Marketing Executive to join our team. Reporting to the Retention Manager, you will be a driving force in executing our customer retention strategy.
What you’ll be doing
We are looking for an exceptional retention marketing specialist to join our team. You’ll combine data-driven logic with creative flair to ensure our subscribers stay longer, spend more, and love our brands—whether across our iconic print titles or digital propositions.
You will implement test and learn roadmaps to reduce churn, win back customers, and optimise LTV. We need a customer-centric communicator who is as comfortable with retention analytics as they are presenting recommendations to stakeholders. Above all, you’ll be a champion of the customer experience, ensuring every touchpoint adds value while delivering against our core KPIs.
This is a fantastic role for an established senior executive ready for more autonomy. You will move beyond simple execution to take true ownership of key projects that directly impact the growth and loyalty of our global subscriber base.
Experience that will put you ahead of the curve
- Experience in retention or CRM marketing, with subscriptions or recurring revenue background a benefit
- Proven experience in delivering multi-channel marketing campaigns
- Knowledge of CRM/CDP platforms and automated digital journeys
- Experience using Google Workspace apps and collaboration tools
- You’re comfortable with data and can turn a spreadsheet into a clear recommendation.
- You can explain “the why” behind a campaign to stakeholders and write compelling marketing copy that converts.
- Excellent copywriting skills.
- Have a creative approach to problem solving, managing solutions from start to finish
- You’re always looking for a way to A/B test a subject line, an offer, or a layout.
- Knowledge of the latest opportunities and trends within retention marketing
What’s in it for you
The expected range for this role is up to £27,500.
This is a Hybrid role from our Bath Office, working three days from the office, two from home
… Plus more great perks, which include;
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P6
Who are we…
We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.
Because a diverse team isn’t just good for business. It’s the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
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