Job Description
About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We’re also certified as a Great Place to Work, with 98% employee satisfaction.
The work
In this role, you will join Media Essentials team (codename Ether). Your mission will be to build the infrastructure for our world-class rich media solutions that power deep interactions for Glia’s customers. You will be a force multiplier whose work directly impacts the successful execution of our very ambitions Voice+AI roadmap and specifically the infrastructure that powers it.
The team’s setup
While you will enjoy a role with processes optimized for hybrid or remote work, we deeply value in-person connection. For our colleagues based in Estonia, we highly prefer if you would work from the office more often than not.
We also bring our engineering teams with remote members together at least twice a year to collaborate, innovate, and build relationships. You should be able to travel for these company gatherings, which may also include the final stages of the interview process.
Our team is distributed across Estonia (Tartu, Tallinn), Portugal and Spain operating in the Eastern European time zone (EET/EEST).
Our current tech stack
- Backend: Elixir, Ruby, Go, Python
- Frontend: React, JavaScript, TypeScript
- Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform
- Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis
- Event Streaming & Messaging: Apache Kafka, RabbitMQ
- AI: Amazon Bedrock, Claude Code, Google Gemini
- CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD
- Monitoring: DataDog, Sentry
For some teams also:
- Backend: Node.js, TypeScript, Python
- Voice Infrastructure: Kamailio, FreeSwitch, Homer
- Cross-platform Desktop: Electron
- MobileSDK: Swift, Kotlin, React Native
Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.
Candidate requirements
You are driven, self-motivated, want to take ownership, and get things done well. You are passionate about mastering your craft. You are a life-long learner, curious, and not afraid to ask questions and challenge others as you do yourself. We generally look for the following qualifications:
- Experience: You have a combined 5+ years of software- and infrastructure engineering experience
- Leadership & Ownership: You have a proven track record of leading technical projects and taking ownership of their outcomes
- Technical Foundations: You possess a strong understanding of software engineering fundamentals and infrastructure best practices
- Cloud Proficiency and IAC: You are experienced with cloud infrastructure, particularly AWS with a working knowledge of Terraform
- Networking: You excel at networking and know your way around low-level networking topics
- Containers: You have a deep working knowledge of Kubernetes
- Operating systems: You are comfortable and knowledgeable with Linux-based systems
Nice to have requirements
- You have Experience with either Go or Python
- You are familiar with event-driven architecture and have experience working with Kafka or RabbitMQ
- You have knowledge of authentication and authorization technologies like OAuth, OIDC, or SAML
- You leverage AI development tools like Claude Code in a deliberate and effective way, while also understanding their limitations and maintaining accountability for your work
No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
*Want to know more about working at Glia? Check our Glia’s Career FAQs
