Job Description
Harbor is seeking a detail-oriented and proactive Team Lead with 7-8 years of relevant experience preferably in Legal Technology (e.g., Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, NetDocuments). The ideal candidate will have a solid understanding of business process automation tools, platform-based configurable products, and the software development lifecycle. This role requires strong communication and analytical skills to effectively support and implement software solutions while serving as a trusted advisor to both technical and non-technical stakeholders.
Work Location & Hours: This is a remote/hybrid position in Manila, Philippines. For the first 3-6 months, employees will align with USA business hours (9am - 5pm EST). Following these first several months, Harbor will adjust the schedule to better fit Manila hours based on long-term Harbor and client needs. The long-term schedule will be finalized after the first 9 months of employment. Also, there may also be a week of training early on, in person at the Manila office, during Manila business hours.
Key Responsibilities:
- Lead and manage an internal team of 3-4 Harbor resources to ensure that they are on track on deliverables and ensure that their work product is validated prior to turning over to the Harbor US or client team.
- Attend client calls with the Harbor US team and understand the client processes firsthand.
- Document the client processes and assist local team members in gaining familiarity with those processes.
- Provide Legal Technology application support and assist in software implementation projects.
- Work closely with Harbor, Legal Technology Vendor resources, and client resources to support data migration and integration development projects.
- Be open to learning new technologies, such as Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments to support Harbor implementation projects.
- Work closely with clients and internal Harbor team to understand their business processes and configure solutions accordingly.
- Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
- Act as a customer advocate within the organization, ensuring customer needs are understood and met.
- Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success.
- Analyze client issues, troubleshoot problems, and provide effective resolutions in a timely manner.
- Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle.
- Manage multiple tasks and projects simultaneously under tight deadlines.
- Maintain high responsiveness and attention to detail in a fast-paced environment.
- Provide training to the local Harbor resources to help them gain greater expertise in the Legal Technologies being implemented.
Experience, Education and Qualifications:
- Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics.
- Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management.
- Proven success with managing others and fostering a supportive and collaborative environment.
- Strong observational, analytical and numerical reasoning skills.
- Effective communication and storytelling skills (written and spoken).
- Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills.
- Competent in the following areas: leadership, mentoring, problem solving, customer-focus, communication, collaboration and punctuality.
- Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools.
- Proficiency in the following technical areas: Java, Python, XML, JQUERY/JSON, REST APIs is an advantage.
- Proficiency in SQL is an advantage.
Why Join Harbor:
- Exposure to international clients and global teams
- HMO (health card) from Day 1
- Learning and development opportunities to build technical and consulting skills
- Collaborative and supportive global team environment
- Tech enabled workforce to set you up for success
- Opportunity to grow your career in legal technology and consulting
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
