Job Description
Job Description:
We are seeking a detail-oriented and proactive Accounts Receivable Associate to join our team. The ideal candidate will be responsible for managing accounts, ensuring timely payments, and resolving any discrepancies in a collaborative environment. This role requires frequent communication with retailers and the Accounts Receivable (AR) team to ensure smooth financial processes.
Responsibilities:
- Regularly review the “Holds Report” on ENCOMPASS and proactively reach out to accounts with past-due balances to release orders.
- Contact assigned portfolio of accounts via email, phone, or text, and provide updated statements of their account.
- Schedule payment pickups as necessary.
- Respond promptly to emails, phone calls, and text messages from retailers.
- Coordinate with the AR team to request credit applications from retailers.
- Send out Final Decision emails regarding credit requests to retailers every Friday.
- Collaborate with the AR team to address and resolve any discrepancies.
- Update and maintain notes on the “Payment Profile Dashboard.”
- Revoke payment terms for unreliable accounts, when necessary.
- Work closely with Sales Representatives to ensure effective communication between retailers and Kiva, confirming payments and other relevant details.
- Participate in weekly 1:1 meetings with the Collections Manager to review and discuss AR aging reports.
- Set up and manage payment plans for retailers experiencing difficulty settling their balance.
- Follow up on Slack whenever tagged in a specific case to ensure prompt resolution.
Qualifications:
Excellent communication skills, both verbal and written.
Strong attention to detail and problem-solving skills.
Ability to manage multiple tasks and prioritize effectively.
Previous experience in accounts receivable or a similar role is preferred.
Comfortable using financial systems and software (e.g., ENCOMPASS, Payment Profile Dashboard).
Ability to work independently and in a team environment.
Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace.
Fully remote position
Salary increase opportunities based on performance
Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).
