Job Description
Description
Are you passionate about building strong client relationships and helping businesses grow? As a Enterprise Customer Success Manager at Hotelchamp in Amsterdam, you’ll play a key role in empowering hoteliers to succeed by providing expert guidance and support. Mentor a dynamic team and make a real impact!
About Hotelchamp
At Hotelchamp, we empower hoteliers to regain control over the guest experience. In a market dominated by complex technology and fierce price competition, we provide intuitive solutions that allow hotels to focus on what matters most: delivering exceptional service. Our platform helps hoteliers build stronger guest relationships, increase direct bookings, and enhance overall customer satisfaction.
Your Role
As Enterprise Customer Success Manager, you are responsible for mentoring and strengthening our Customer Success team in Amsterdam. Your primary focus is retention and expansion within a portfolio of high-value customers.
This is a hands-on mentorship role. You combine strategic oversight with commercial ownership, coaching CSMs while also engaging with key customers yourself. You know how to drive long-term value, manage complex stakeholders, and spot growth opportunities within existing accounts.
This role is not suited for a first-time lead. We are looking for someone who brings seniority, confidence, and commercial steering power.
What You’ll Be Doing
Mentor a team of two Customer Success Managers
Own retention and expansion results across key accounts
Act as a commercial sparring partner for your team on renewals, upsell, and expansion
Maintain relationships with large customers and high MRR accounts
Drive structured customer engagement (onboarding, QBRs, strategic reviews)
Translate customer feedback into clear input for Product and Leadership
Work closely with Sales, Product, and Support to ensure alignment across the customer lifecycle
Requirements
What You’ll Bring
5 years of relevant experience in Customer Success (SaaS)
Proven experience working with larger customers and higher MRR accounts
Strong commercial mindset: confident in steering conversations around value and growth
Relationship-driven, but not afraid to challenge customers when needed
Naturally senior and self-assured in stakeholder management
Leadership or mentoring experience is a strong plus
Structured, analytical, and takes full ownership
Fluent in English (additional languages are a plus)
What We Offer
A key leadership role in a fast-growing SaaS company
Strong ownership and real impact on commercial results
Hybrid working setup in Amsterdam (CET time zone)
Salary range externally set at €4,000 – €4,900
An ambitious, international team with a direct and pragmatic culture
Plenty of room for personal and professional growth
Excited to Join Us?
We’re looking for someone passionate about customer success and eager to make a real impact. If this sounds like you, we’d love to hear from you!
