Hyro

Founded in 2018, we provide an AI-powered communications platform for healthcare systems. Our platform automates workflows and conversations across various channels, including call centers, websites, SMS, and mobile apps.

Our AI agents resolve repetitive tasks, handle frequently asked questions, assist with IT help desk inquiries, manage smart routing, schedule appointments, facilitate physician searches, power GPT-based search (Spot™), and assist with prescription management. We frequently resolve over 85% of these tasks.

We believe in Responsible AI, built on three principles:

• Explainability: We provide visibility into our AI logic and information sources.
• Control: We define and limit data sources to prevent unintended responses.
• Compliance: We adhere to patient and data security regulations like HIPAA.

Our clients include health systems such as Intermountain Health, Baptist Health, and Hackensack Meridian Health. Our platform integrates with tools like Epic’s Advanced APIs for patient record identification, scheduling, and prescription support, and Salesforce for bi-directional data synchronization.

We’ve handled over 50 million conversations, saved 120 million minutes, and replaced more than 1100 outdated chatbots. Our platform achieves an 85% automation rate and 98% AI accuracy in patient question resolution.

Our mission is to simplify interactions across all digital channels, enabling companies and their customers to communicate easily. Our core values, which we call ‘superpowers,’ guide us:

• Persistence prevails: We strive for excellence and overcome challenges.
• Open book, no bullsh*t: We promote transparency and direct communication.
• Win as a team: We emphasize collaboration and collective success.
• Embrace speed, stay adaptive: We take quick action, learn fast, and adapt.
• Relationships are everything: We prioritize strong connections with our team and customers.
• Squeeze the lemon: We maximize opportunities for personal and professional growth.

Our team of 150 “SuperHyros” comes from 15 different countries. We operate from two offices in Tel Aviv and New York. Our Tel Aviv office focuses on R&D, design, marketing, and HR, while our New York office is our Customer Obsession Hub.

Our culture is innovative, collaborative, and people-obsessed. We strongly emphasize teamwork and collective victories. We encourage our employees to discuss ideas and challenges openly, contribute to impactful changes, and support their professional and personal development. We maintain a hybrid work model.

We offer a hybrid work culture; employees are in the office three days a week. We support professional growth by providing tools and pathways for advancement. Our employees receive unlimited vacation days, and all full-time employees get equity and stock options. We offer opportunities to work with technologies like Natural Language Understanding (NLU), knowledge graphs, Large Language Models (LLMs), and Artificial Intelligence (AI).