Job Description
Company Description
Who we are:
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Job Summary :
The Assistant Manager, Corporate Administration plays a pivotal role in supporting the Manager in leading team operations while ensuring excellence in service delivery. This position requires a strategic focus on quality management, compliance, and continuous improvement across all administrative functions.
What you will do :
- Lead and develop team members by providing technical guidance, identifying training needs, and fostering professional growth whilst ensuring adherence to quality standards and compliance requirements
- Oversee quality assurance and methodology implementation by monitoring regulatory compliance, reviewing deliverables for accuracy, ensuring correct software usage, and maintaining consistent work quality standards across all cluster operations
- Provide comprehensive technical and client support by allocating tasks, resolving complex queries, managing service disruptions, escalating issues appropriately, and guiding team members through complex matter resolution
- Drive process improvements and standardisation by documenting and updating procedures, implementing new methodologies, coaching team members on effective processes, and identifying opportunities for operational enhancement
- Manage stakeholder and client relationships by facilitating effective communication, coordinating task planning, protecting information assets, and handling sensitive matters with professionalism and discretion
Qualifications
What we are looking for:
Educational Background:
- You are a degree holder and/or related Professional qualification
Professional Experience:
- You have a minimum 6 years of experience in Corporate Administration and Secretarial matters
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
