Job Description
Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
As an Executive within the Investor Services team, you will be responsible for delivering accurate and timely transfer agency activities while maintaining excellent service standards. You will manage a broad range of investor related processes and act as a key point of contact for clients and investors.
What you will do
- You’ll manage the full transfer agency process including subscriptions, redemptions, transfers, trade processing and investor reporting
- You’ll communicate daily with clients and investors and handle all investor instructions with accuracy and timely delivery
- You’ll ensure compliance with FATCA, CRS, Customer Due Diligence and approvals for Omnibus Accounts and Politically Exposed Persons
- You’ll provide accurate and up to date investor information, registers and reports to Accounting and Company Secretarial teams
- You’ll identify and escalate potential client issues, maintain strong information security practices and support ongoing operational planning
What we offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
Qualifications
About You
- You have proven experience in transfer agency operations, investor services or fund administration
- You have strong understanding of regulatory requirements including FATCA, CRS and Customer Due Diligence
- You have excellent communication skills with the ability to manage client and investor relationships
- You have high attention to detail with strong organisational and problem‑solving abilities
- You are proficient in investor reporting systems and comfort working in a deadline‑driven environment
Additional Information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
