Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
ABOUT THE ROLE:
Business Support Manager is a senior-level professional who oversees the planning, coordination, and implementation of business management activities to ensure the smooth operation of an organization’s business processes.
Key Responsibilities:
Manage budgets and financial resources, ensuring that expenses are controlled and allocated efficiently.
Build and maintain relationships with key stakeholders, including business leaders, team members, and external partners.
Oversee the development and implementation of process improvements, working closely with business leaders and stakeholders to identify areas for improvement.
Develop and implement business plans, strategies, and goals to support the organization’s overall objectives.
Develop and maintain effective communication channels with stakeholders, including regular reporting, progress updates, and issue resolution.
Lead change management initiatives, ensuring that changes are implemented smoothly and with minimal disruption to operations.
Ensure that quality standards are met, conducting regular audits and assessments to identify areas for improvement.
Collaborate with other departments, such as Finance, and Human Resources, Operations to ensure that business support activities align with organizational objectives.
Identify and mitigate risks associated with business support activities, ensuring that the organization is protected from potential threats.
Qualifications
ABOUT YOU
The ideal candidate for a Business Management Manager role should have:
A bachelor’s degree in a relevant field (e.g., business administration, operations management)
5-7 years of experience in a related role (e.g., business analyst, operations manager)
Proven leadership and management experience
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
Familiarity with business operations and process improvement methodologies
Experience working in a similar industry
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
