Job Description
Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Job Summary
The Manager is responsible for delivering high-quality accounting services through effective team leadership and operational oversight. This role involves managing team performance, developing staff capabilities, and ensuring consistent service delivery across all client engagements. The Manager oversees the preparation and review of complex deliverables while maintaining strong relationships with clusters and stakeholders. Additionally, this position drives operational excellence through monitoring and managing of key performance indicators (KPIs), resource optimization, and quality assurance. The Manager also provides technical guidance on complex client requirements, supervises and coordinates the team’s activities, ensuring compliance with IQ-EQ’s policies and procedures.
Core Responsibilities
- Lead and manage team performance to ensure high-quality service delivery
- Drive operational excellence and efficiency within assigned teams
- Ensure compliance with organizational policies and quality standards
- Develop and maintain strong relationships with clusters and stakeholders
- Build and maintain technical expertise in complex client requirements
- Monitor and optimize team capacity and resource allocation
- Guide professional development of team members
- Maintain oversight of budget and financial targets
- Champion process standardization and quality control measures
- Provide escalation support for complex client matters
Tasks
- Establish measurable goals and KPIs aligned with organizational objectives
- Assess team performance and provide constructive feedback regularly
- Optimize resource allocation including personnel, budgets, and time
- Implement quality assurance processes to maintain service standards
- Identify skill gaps and coordinate training opportunities
- Build strong relationships with clusters to ensure long-term collaboration
- Enforce departmental policies and procedures for operational efficiency
- Provide technical and non-technical guidance to team members
- Conduct regular team and one-to-one meetings
- Maintain deep knowledge of client agreements, SOWs, and SLAs
- Ensure successful integration of new team members
- Monitor process standards implementation with Assistant Managers
- Act as first escalation point for corporate client issues
- Mediate and resolve staff conflicts
- Support team growth through feedback and learning opportunities
Skills
Primary Skills: Corporate Accounting, Book keeping, financial statements, Tax, GL reconciliation, MANCO accounts; AP, AR, RTR; intercompany accounting, intercompany ledger, intercompany recons, management company accounting,
Preferred skills - Treasury and Payments – Accounts receivable & Payable activities, US GAAP
Must have Knowledge on US GAAP; must have worked on accounting tools (preferably Netsuite, Sage, Quickbook).
Qualifications
Qualification
MBA and Qualified/semi qualified CA/CMA
Additional Information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning
