Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
JOB DESCRIPTION
To act as an integral part of the new business client on-boarding and the ongoing monitoring of processing client due diligence (CDD).
Support the CDD and Onboarding team with the execution of onboarding new business completion and collation of new business packs/checklists and undertaking ad-hoc searches and processing of CDD to ensure up to date information is held on clients in core systems.
Proactively look for opportunities to develop and enhance policies/procedures/processes; to the review process and the upload of CDD information to the client databases quickly and efficiently, whilst ensuring data accuracy is maintained.
RESPONSIBILITIES (how we will measure success)
New Business Onboarding (Serviced Client Entities & Investors)
• Assist Manager with preparation of Trackers and documents to be requested upon on-boarding of a new client or a new investor in a Client’s Fund or for a Trigger Event.
• Prompt scheduling of Discovery meetings within 24hrs of request received.
• Accurate drafting of Meeting notes for submission within 3 (standard) to 5 (complex) hours post meeting.
• Prepare list of CDD documentation required (based on structure chart provided by Client) for new /existing client set ups or for new Investors in Client Funds, including review of Source of Funds and Source of Wealth.
• Assist in Preparation of ACE memo for On-Boarding and provide Supporting Documents (Screening, CDD etc.).
• Prepare Memos relating to PEPs and Sanctions.
• Maintaining and updating Onboarding CDD Trackers
• Timely update of new business systems – NewEazzy/5series & CDD Repository tool
• Ensure strong operational controls are in place and are followed to support the integrity of new and existing data stored within the client database
Ongoing Monitoring CDD processing
• Timely recording and update of Onboarding and CDD tracker logs.
• Timely execution of business as usual (BAU) CDD on relevant systems – NewEazzy/5series & CDD Repository
Team Support – Operational Efficiencies
• Conduct screening and Adverse Media checks under guidance of the Manager;
• Review and validate all CDD and Customer On-boarding documentation passed to the Team via the designated processes;
• Escalate any CDD issues or concerns to the Director/Manager of Onboarding and Client Monitoring
• Timely responses to email queries and filling of emails.
• Ensure strong operational controls are in place and are followed to support the integrity of new and existing data stored within NewEazzy/5Series/CDD Repository.
• Ensuring timely execution and quality evaluation of screening process (Adverse Media check, WC), identifying PEP nexus, high risk red flag factors and providing justification while demonstrating adherence to and evidence of appropriate risk mitigation measures.
• Actively collaborate with the members across 1st line Client Services Teams, Compliance and Operational Support locally to maintain effective working relationships and improve operation efficiency.
• Adapting to changes in a productive manner and help to foster a positive attitude within the team.
• Identify own training needs and tracking progress as part of personal development plan.
• Timely completion of time recording on 5Series.
KEY QUALIFICATIONS & SKILLS (for position and level)
• Good knowledge and clear understanding of AML/CFT legislation and regulations
• Proficient understanding and knowledge in the application of CDD Onboarding Policies and Procedures.
• Good knowledge and understanding of Private Wealth (Trust and Corporate) and Fund business.
• Good understanding of client onboarding model.
• Sound knowledge and understanding of CDD and KYC (know your client) standard and enhanced due diligence.
• Clear and effective communication
• Analytical and monitoring skills
• Critical thinking
• High level of integrity,
• Adequate industry knowledge
• Attention to details.
• Risk analytics
• Facilitating teamwork and collaboration
• Problem solving
KEY BEHAVIOURS AND VALUES (we expect to see)
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• Action Orientated – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Drive Results – Consistently achieving results, even under tough circumstances.
• Plans and Aligns – Planning and Prioritisation work to meet commitments aligned with organisational goals.
• Communicates Effectively – Developing and delivering collaborative approach with colleagues across the IQEQ Mauritius business and global colleagues, with open and transparent communications that convey a clear understanding of the unique needs of different audiences.
• Communicate your career aspirations and development needs through proactive management of “Everyday Conversations” with your manager.
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Organisational Savvy – Manoeuvring comfortably through complex policy, process and people related organisational dynamics.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Qualifications
REQUIRED EXPERIENCE
Education / professional qualifications
- Ideally hold an AML Certificate or equivalent.
Background experience
- At least Two (2) years previous experience in a Client Due Diligence role
- Experience in Private Wealth/Corporate and Fund industries
- Clear understanding and knowledge of various typology of clients – Fund, company (holding/special vehicle, private limited etc.), Trust (discretionary, revocable, protected etc.), Foundation, Pension Fund, Insurance, Investor.
Technical
- Clear understanding and experience in applying AML/CTF Risk Management/Assessment methods
Computer / program knowledge
- Proficient user of MS Word and Excel
- Company, product, and market knowledge
- Proficient level of experience relating to on-boarding and CDD processing of Private Wealth, Funds and Corporate clients.
- Experience within financial markets is essential.
Management and leadership
- Good organisational skills and attention to detail
- Ability to work independently and on occasion under pressure to analyse information, research possible options and provide logical recommendations.
Languages
- Fluent in English
- Any other language would be an advantage.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
