Job Description
Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
As a Senior Executive within our Investor Services team, you will take ownership of end‑to‑end transfer agency and investor‑related activities for a portfolio of funds. You’ll work closely with clients, investors, and internal teams to ensure accurate processing of investor transactions, timely reporting, and full compliance with regulatory and internal requirements. Your attention to detail, proactive communication, and strong sense of ownership will be key to delivering a high‑quality investor experience.
What you will do
- You’ll manage the full transfer agency lifecycle, including subscriptions, redemptions, share transfers, capital calls, settlements, dividend notices, and trade instructions—ensuring accuracy and adherence to agreed deadlines.
- You’ll act as a primary contact for clients and investors, handling day‑to‑day queries, collecting and analysing investor instructions, and proactively flagging issues before they escalate into complaints.
- You’ll ensure investor data is complete and compliant, including FATCA/CRS requirements, Customer Due Diligence documentation, and necessary approvals for omnibus accounts, PEPs, and REPs.
- You’ll prepare and deliver daily, monthly, and ad‑hoc investor reporting while maintaining accurate investor registers and providing timely updates to Accounting and Company Secretarial teams following corporate actions.
- You’ll maintain high operational standards by updating planning information, safeguarding information assets, and consistently applying diligence, organisation, and ownership across all deliverables.
What we offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
Qualifications
About You
- You hold a relevant degree or are partly qualified ICSA, and bring a strong technical foundation in investor services or fund administration.
- You bring strong experience in a similar role within fund administration, transfer agency, or investor services, and are confident managing end‑to‑end investor processes.
- You have a solid understanding of FSC laws and regulations applicable to open‑ended and closed‑ended funds, along with basic accounting knowledge.
- You’re highly organised and detail‑oriented, able to manage multiple investor instructions, deadlines, and stakeholder interactions with accuracy and professionalism.
- You’re comfortable using MS Office (Word & Excel) and have working knowledge of Microgen, and you communicate fluently in English while building strong, trusted relationships with clients and internal teams.
Additional Information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
