Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
JOB DESCRIPTION
To act as an integral part of the new business client on-boarding and the ongoing monitoring of processing client due diligence (CDD).
Responsibilities (how we will measure success)
• Contribute to any New Business discussions and meetings, as appropriate, with regards to CDD and Customer on-boarding matters of relevance.
• Escalate any CDD or Customer On-Boarding issues or concerns within the team.
• Ensure strong operational controls are in place and are followed to support the integrity of new and existing data stored within the client databases.
• Adapting to changes in a productive manner and help to foster a positive attitude within the team.
• Communicate your career aspirations and development needs through proactive management of “Everyday Conversations” with your manager.
• Undertake all relevant training in a timely and proficient manner.
• Contribute to any relevant training, in respect of the specific CDD & Customer On-Boarding processes used within the team.
• Play an active role in developing and enhancing your knowledge of the regulatory framework in Mauritius, relevant to your role, ensuring that your annual continued professional development is achieved
Tasks (what does the role do on a day-to-day basis)
• Review and validate all CDD and Customer On-boarding documentation passed to the Team via the designated processes.
• Input key information, data, and documents into client databases; to ensure CDD records are kept up to date and accurate.
• Update the “CDD Status” in client databases for any relevant Principal passed through the Team for inputting.
• Conduct screening and Adverse Media checks under guidance of the Manager.
• Review any potential hits and matches from the screening process – may require liaison with client facing teams to address and resolve, as appropriate.
• Conduct ad-hoc client searches and request and action / escalate any potential hits and matches, as required.
• Display commitment to deliver excellent service, operational effectiveness, and efficiencies in all assigned tasks.
• Maintain a high awareness of risk factors and perform necessary tasks to address such risks.
• Organisation of time (may require working outside of agreed hours in exceptional circumstances) to ensure that business expectations are met.
• Identify and develop technical knowledge and communication requirements to a level appropriate to the role.
• Invite feedback and continuously look to improve performance
• Continue to grow and develop a good understanding of the relevant AML-CFT Legislations and Regulatory Frameworks.
Key competencies for position and level (see Group Competency model)
• Action Orientated – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Prioritises and optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Customer Focus – Building strong customer relationships within IQ-EQ and with any external relations and delivering customer-centric solutions
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• ‘Hands-on’ and pragmatic and solutions driven
• Approachable and strong team player
• Good communicator
• Resilient with the ability to remain focused in a fast-paced environment
• Self-motivated
• Reliable
• Ability to adapt to change
• Analytical and monitoring skills
Qualifications
Required Experience
• Basic knowledge and clear understanding of the AML/CFT Legislation and Regulations
• Experience in Private Wealth/Corporate and Fund Industries would be an advantage
• Attention to detail and accuracy
• Strong IT knowledge and proficiency with relevant IT applications, including Excel, Outlook and Word
• Works collaboratively with peers and colleagues
• Ability to multi-task
• Ability to work under pressure and within tight deadlines to meet business objectives
• Good attention to detail
• Ability to demonstrate effective verbal and written communication skills
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
