Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
To act as an integral part of new business onboarding take-on for new and existing clients. The role will be a key contributor in the preparation of new business client packs, assessing and building client profile for presentation at new business committee. Provide adequate and appropriate guidance on Onboarding enquiries raised by the Client Services Teams and actively supporting team members by providing on-the-job training and subject matters point of reference.
CORE RESPONSIBILITIES:
New Business Onboarding (Serviced Client Entities & Investors)
- Review, assess and approve the adequacy of CDD documents and KYC information obtained on client and related parties
- Assess enhanced due diligence requirements
- Assess and interrogate adverse news identified and referred by the screening team
- Draft supporting forms and checklists for review and approval by Administration teams
- Promptly refer outstanding issues/gaps to Administration team to be resolved prior to pack being circulated
- Attend new business meetings and record actions, issues and discussion points
- Liaise with Administration teams to complete new business packs within 48 hours before the scheduled new business committee meeting
- Drafting meeting minutes for CSD review
- Finalising meeting minutes for new business committee approval in line with the set timelines – (within 2 days for low/medium risk cases) and within 5 days for high/very high or complex cases hours post meeting).
- Proactively follow up on outstanding meeting minutes approval to ensure adherence to set timelines
- Quality Assurance of draft meeting notes.
- Maintaining and updating the Trackers
Team Support – Operational Efficiencies
- Escalate any issues or concerns to the Manager of Operational Compliance Services
- Timely responses to email queries and filling of emails.
- Ensure strong operational controls are in place and are followed to support the integrity of new and existing data stored within Pure Client/5Series.
- Ensuring timely execution and quality evaluation of screening process (GS, WC, and RS), identifying PEP nexus, high risk red flag factors and providing justification while demonstrating adherence to and evidence of appropriate risk mitigation measures.
- Actively collaborate with the members across 1st line Client Services Teams, Compliance and Operational Support locally to maintain effective working relationships and improve operation efficiency.
- Adapting to changes in a productive manner and help to foster a positive attitude within the team.
- Identify own training needs and within the team and assist in providing the required training to all team members.
- Timely completion of time recording on 5Series.
KEY QUALIFICATIONS & SKILLS (for position and level)
- Solid knowledge and understanding of CDD and KYC (know your client) standard and enhanced due diligence.
- Clear and effective communication
- Analytical and monitoring skills
- Critical thinking
- High level of integrity,
- Adequate Industry Knowledge
- Attention to details.
- Ability to Interpret
- Risk and root cause analysis
- Knowledge about vulnerability
- Facilitating teamwork and collaboration
- Influencing skills
- Problem solving
KEY BEHAVIOURS AND VALUES (we expect to see)
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Action Orientated – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Drive Results – Consistently achieving results, even under tough circumstances.
- Directs Work – Providing direction, delegating, and removing obstacles to get work done.
- Plans and Aligns – Planning and Prioritisation work to meet commitments aligned with organisational goals.
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
- Organisational Savvy – Manoeuvring comfortably through complex policy, process and people related organisational dynamics.
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Qualifications
Education / professional qualifications
Degree holder in law or any other equivalent qualification. Professional qualification, such as ACAMS, would be an advantage
Background experience
- Minimum 5 years’ previous experience in a Client Due Diligence role
- Strong understanding and knowledge of various typology of clients – Fund, company (holding/special vehicle, private limited etc.), Trust (discretionary, revocable, protected etc.), Foundation, Pension Fund, Insurance, Investor.
Technical
AML/CTF Risk Management/Assessment Skills
Computer / program knowledge
Proficient user of MS Word, Excel
Company, product, and market knowledge
- A high level of experience relating to on-boarding Private Wealth, Funds and Corporate clients.
- Experience within financial markets is essential.
Management and leadership
- Good organisational skills and attention to detail
- Ability to work independently and on occasion under pressure to analyse information, research possible options and provide logical recommendations.
Languages
- Fluent in English
- Any other language would be an advantage.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
