Job Description
Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Role Summary
You will lead IT operations across India (GCD and regional teams), serving as the single point of accountability for service delivery, team management, and business engagement. You play a critical role in supporting the expanding Hyderabad operations while ensuring full alignment with IQ‑EQ’s global technology standards.
Key Responsibilities
- You’ll lead and manage the India IT Support team (L1/L2, local and remote), acting as the primary Technology point of contact for business stakeholders while ensuring service delivery meets SLAs, KPIs, and global standards.
- You’ll oversee incident, problem, and major incident management, handle escalations, manage joiners/movers/leavers (JML), asset lifecycle, and on‑site support, and provide regular SLA and KPI reporting to Business and Group Technology.
- You’ll drive operational governance, vendor and third‑party management, office expansions, infrastructure rollouts, capacity planning, and continuous service improvement initiatives in close coordination with global Infrastructure, Security, Applications, and Cloud teams.
- You’ll apply strong technical expertise across EUC, Microsoft 365, Active Directory/Azure AD, networking, ITSM tools, and security technologies, while ensuring compliance with audit and regulatory frameworks such as ISO 27001, SOC, ISAE, MAS TRM, and DORA.
- You’ll build, mentor, and develop high‑performing teams, communicate confidently with senior stakeholders, gather business requirements, translate them into effective technology solutions, and thrive in high‑pressure environments with a focus on stability, performance, and continuous improvement.
What we offer
- Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to increase employee contributions
- Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives
- Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.
Qualifications
- You have 8–12 years of experience in IT Infrastructure, End‑User Computing (EUC), or IT Support, with proven hands‑on team management experience in global or multi‑regional environments.
- You possess strong ITIL knowledge and demonstrate excellent written and verbal communication skills when engaging with technical and business stakeholders.
- You ensure consistent adherence to SLAs and KPIs, maintaining stable, reliable, and high‑performing IT operations.
- You provide clear monthly reporting and visibility on service performance while proactively driving high customer satisfaction (CSAT) scores.
- You uphold a strong audit, risk, and compliance posture while continuously improving service delivery and operational effectiveness.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
