Job description
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring a Compliance and Documentation Coordinator to assist with managing and organizing provider documentation for school-based ABA therapy services in the state of Florida.
Role Overview
This position involves preparing and managing Provider Information Packets (PIPs) for ABA therapist technicians who deliver therapy services in schools. Each packet includes required documentation such as their background checks, licenses, and school badges.
You’ll communicate directly with school contacts and families to confirm documentation requirements, follow up on missing information, and ensure all materials are submitted and approved on time.
This role requires strong communication, organization, and follow-up skills.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
Key Responsibilities:
Prepare and manage Provider Information Packets (PIPs) for assigned ABA technicians/therapists.
Confirm documentation requirements with schools, districts, or families.
Review and collate all necessary materials (background checks, licenses, IDs, etc.).
Coordinate with the onshore HR team to obtain missing documents.
Track and update progress in a Google Sheet (in progress, submitted, approved).
Ensure each packet is completed and submitted within two business days of assignment.
Support process improvements to create better visibility and tracking systems.
Excellent verbal and written communication skills (must be comfortable speaking with US-based school contacts and families).
Strong organization and attention to detail.
Reliable follow-up and time management abilities.
Prior experience in administration, compliance, or coordination is advantageous.
Comfortable using Google Sheets and online document systems.
Reliable internet connection and quiet workspace for calls.
If you are not contacted within 14 working days, please consider your application unsuccessful.
