Job description
WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS
Known is a modern marketing company engineered for the unprecedented opportunities and challenges facing marketers today. We are about 250+ people strong, pairing PhD data scientists with award-winning creatives, strategists, engineers and expert research teams to produce some of the most innovative and cutting-edge creative work in culture. We believe that when creative truly collaborates with science, strategy, and technology, amazing things can happen.
Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with top ten status on The Agency A-List for 2024 & 2025, and as Ad Age’s Data & Insights Agency of the year for a record third year in a row. Without our incredible partnerships with our clients, spanning across the leading brands in finance, technology, entertainment, media, CPG, real estate, and many other categories, honors like this could not be possible, and also have helped us earn additional awards and recognitions over the years like: Emmys, Clios, Effies, Cannes Lions Awards, ProMax Agency of the Year, Fast Company’s World Changing Ideas, Digiday’s 2025 Best AI Platform and Digiday’s Most Innovative Media Agency, to name a few.
We couldn’t create this award-winning work without seeking out and hiring the best talent. What does it mean to be a Knowner? We are curious innovators, knowledge-hunters who are constantly challenging ourselves to do better and be better for our clients, for our team and for our world at large. Our offices around the U.S. are open and while most of our people work in a hybrid setting, we are a distributed workforce with a number of Knowners working remotely.
BUT ENOUGH ABOUT US, LET’S TALK ABOUT YOU
A key focus of this position is to work with internal teams and third-party suppliers to manage and support IT systems and processes, ensuring robust, cost-effective, scalable, and secure services.
The right candidate will have a proven track record in networking, cloud platforms, systems engineering, support planning, risk management, and enterprise information security. Strong interpersonal and communication skills are essential, as you will be the primary point of contact for support and maintenance of the server and network infrastructure.
You should be able to quickly assess technical issues, communicate them clearly to the team, and deliver timely solutions. Providing escalated (tier II) support for both Macintosh and Windows desktop users will be part of your day-to-day.
As we are a creative agency, our ideal candidate will bring experience in the entertainment industry and familiarity with non-linear editing systems, animation, 3D modeling, editing stations, the Adobe Creative Cloud Suite, AVID Media Composer, creative plug-ins, and font management.
RESPONSIBILITIES
- Maintain turnkey editing stations utilizing Jump Desktop, RDP, and Fluid Remote Desktop for remote sessions.
- Troubleshoot creative tools such as Adobe Creative Cloud Suite, Red Giant Suite, GenArts Sapphire, AVID Media Composer, and Cinema 4D.
- Deliver technical support and guidance through Tier II support, training, and documentation.
- Manage Windows Active Directory Users, DNS, and GPO.
- Administer MDM platforms (Jamf and Microsoft Intune required).
- Support NAS and shared storage resources (Isilon, TrueNAS, Synology).
- Manage license servers across Windows and Linux systems.
- Troubleshoot on-premises network issues including access points, switches, and firewalls.
- Provide desktop support for macOS and Windows environments.
- Support VMware/ESXi virtual infrastructure.
- Provide support for cloud resources (Azure AD and Google Workspace).
- Provide basic support for audio and video hardware/software in conference rooms, in collaboration with the IT team.
- Support the Security team by monitoring and reporting incidents with industry-standard SIEM tools.
WHO YOU ARE AND WHAT YOU HAVE
- 5+ years of experience in systems administration.
- 3–5 years of Office 365 and MDM experience.
- Strong knowledge of networking, cloud platforms, and virtualization.
- Excellent time management, organizational skills, and attention to detail.
- Strong interpersonal and communication skills, with a white-glove customer service mindset.
- Ability to thrive in a fast-paced, high-volume creative environment.
- Entertainment industry experience preferred, especially with tools such as Adobe Creative Cloud Suite, Red Giant Suite, GenArts Sapphire, AVID Media Composer, Cinema 4D, and Jump Desktop.
- Hours: 9:00 a.m. - 6:00 p.m.
Onsite Support: 4 days/week
SOME OF OUR PERKS
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
ONE LAST THING TO ASK YOURSELF
All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.
Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.
The base salary for this position is $85K-$100K.
This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.
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