Job Description
Description
Landbot is an AI-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users. We’re growing our Customer Success team and looking for a Customer Success Manager who is as comfortable demoing a product as they are running a data-driven business review.
This is not a relationship management role. Our CSMs own outcomes — they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results. You’ll manage a portfolio of Business plan customers (our largest accounts, paying 400€– 20k+/month), and you’ll be expected to proactively drive adoption, expansion, and retention through structured, insight-led engagement.
You’ll report to the Head of Customer Success and work closely with Sales, Support, and Product.
What you’ll do
Drive customer outcomes
Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth.
Run structured onboarding, adoption, and business review processes — always anchored in the customer’s goals and measurable results.
Proactively monitor account health and intervene before problems become churn risks.
Track and present customer metrics in every interaction — usage trends, adoption gaps, ROI signals.
Be a product expert
Become deeply fluent in Landbot’s AI Agent capabilities and be able to demo and advise customers confidently.
Proactively introduce customers to new features and AI use cases relevant to their business.
Translate customer goals into concrete Landbot configurations and workflows.
Stay current as the product evolves — Landbot is moving fast in the AI space and our CSMs need to move with it.
Own commercial outcomes
Identify and execute upsell and expansion opportunities within your account portfolio.
Partner with Sales on high-potential accounts and handoffs.
Flag risk accounts early and lead recovery conversations.
Collaborate and report
Report on customer engagement, health metrics, and account progress to internal stakeholders.
Surface customer feedback and product gaps to Product and leadership in a structured way.
Coordinate with Support on escalations and complex technical issues.
Requirements
3+ years of experience in Customer Success or Account Management in a B2B SaaS environment.
Genuine comfort with technology products — you learn new tools quickly and enjoy going deep on how things work.
Strong analytical habits: you track metrics, build simple reports, and use data to drive customer conversations.
Excellent live presentation and communication skills — you’re confident running demos, reviews, 1:many events and negotiations.
A proactive, self-driven work style — you don’t wait for customers to come to you.
Fluency in English and Spanish (both required).
Eligibility to work in Spain.
Strong differentiators
Experience with AI products, automation tools, or the conversational AI / chatbot space.
Familiarity with no-code or low-code platforms.
Experience managing high-value accounts (enterprise or upper mid-market).
Knowledge of CS metrics (NRR, churn rate, health scores, time-to-value).
Additional languages are a plus.
What success looks like
Your accounts are healthy: strong adoption, low churn risk, and growing.
You run proactive, data-backed business reviews — not reactive check-in calls.
You’re the most knowledgeable person in the room when it comes to what Landbot can do for a customer’s use case.
You identify expansion opportunities and close them or hand them off with a clear brief.
Hiring process
HR screen — 20 min. Get to know each other, validate experience and logistics.
Practical Test — (async). We’ll present a scenario you’re expected to work with towards a specified outcome, all while using Landbot, our product. The output of this test is a screen recording of you presenting the result.
Role-play & team interview — 60 min. As part II of the practical test, the role-play will consist of an actual conversation with your portfolio customer about the solution you built and presented. Afterwards, we’ll run a classic-format interview to verify your experience, skillset, commercial mindset, analytical approach and culture fit.
Culture check with CEO — 15 min.
Benefits
Hybrid culture or full remote (or both!).
Great company culture, we have a young, upbeat, and international work environment.
Flexible schedule.
Open vacation policy and flexible holidays so you can take time off when you need it.
Training budget 📚 📖
Ticket transport 🚋
🏖 26 days of paid vacation (23 regular days + December 24th & 31st ) 🏖 + One day for your birthday 🎂
English & Spanish lessons 🇬🇧 🇪🇸
Flex compensation with Cobee 💸💸 for employees residing in Spain.
Team building activities 🎳🍻🍕
Referral Bonus if you bring other talented people like you.
