Job description
Role Overview
The Vice President of Operations (VPO) is responsible for leading and scaling day-to-day operations across all care centers, ensuring high-quality service delivery, operational excellence, and sustainable growth. This role partners closely with clinical leadership to align operations with evidence-based care, compliance standards, and family-centered outcomes.
The VPO will oversee center performance, staffing, systems, and processes while building a culture of accountability, compassion, and continuous improvement.
Key Responsibilities
Operational Leadership
Lead operations across multiple care centers, ensuring consistent service delivery, quality standards, and operational efficiency.
Translate organizational strategy into executable operational plans that support growth, access to care, and patient outcomes.
Establish and monitor KPIs related to utilization, capacity, staffing, financial performance, and patient experience.
Clinical & Care Delivery Partnership
Partner closely with Clinical Directors and executive leadership to support high-quality, ethical, and compliant care services.
Ensure operational practices align with clinical best practices and regulatory requirements.
Support clinician productivity while protecting quality of care and staff wellbeing.
People & Culture
Oversee center leaders and operations managers; coach and develop high-performing teams.
Support recruiting, onboarding, and retention strategies for clinical and administrative staff.
Foster a mission-driven, family-first culture grounded in respect, inclusion, and accountability.
Financial & Business Management
Own operating budgets and cost controls; partner with finance to manage margins and center-level P&Ls.
Drive capacity optimization, scheduling efficiency, and revenue cycle performance in partnership with billing and finance teams.
Support new center openings, expansions, and integrations.
Compliance & Risk Management
Ensure compliance with state and federal regulations, payer requirements, HIPAA, and accreditation standards.
Partner with legal, HR, and clinical leadership to manage risk, audits, and corrective action plans.
Systems & Process Improvement
Lead operational process improvement initiatives to enhance scheduling, intake, authorizations, and family experience.
Evaluate and implement systems (EHR, scheduling, billing, HR tools) to support scale and efficiency.
Qualifications
10+ years of progressive operations leadership experience, ideally in healthcare, behavioral health, or multi-site service organizations.
Experience leading multi-location operations with direct accountability for performance and outcomes.
Strong understanding of healthcare operations, compliance, staffing models, and payer environments.
Proven ability to build teams, manage change, and scale operations in a growth environment.
Strong financial acumen with experience managing budgets and operational KPIs.
Leadership Competencies
Mission-driven and empathetic leader with a strong operational mindset
Collaborative partner to clinical and executive teams
Data-driven decision maker with a focus on outcomes and continuous improvement
Clear communicator capable of leading through growth and change
