Job Description
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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Partnerships Integration Specialist to join our Hospitality team in North America. You will provide technical, partner-facing support to hospitality integration partners, including customers and technology providers, as they build, launch, and maintain integrations with Lightspeed Hospitality products.
This role supports partners across all stages of the partnership lifecycle and acts as a trusted technical point of contact for questions related to APIs, integration architecture, and hospitality-specific workflows. The Integration Specialist ensures partners receive high-quality guidance, timely support, and a strong overall experience working with Lightspeed’s hospitality platform.
What you’ll be doing:
- Work within the partner service desk to resolve inbound support requests from hospitality integration partners related to Lightspeed Hospitality APIs and integration issues.
- Provide partners with required credentials, developer accounts, and technical resources needed to build and test integrations.
- Make configuration changes upon partner request and ensure proper setup of hospitality apps and integrations.
- Document, troubleshoot, and escalate software defects by submitting clear, detailed tickets to development teams; keep partners informed on progress and resolution.
- Advocate for partner needs by submitting improvement requests based on partner feedback and common integration challenges.
- Stay informed on ongoing developments and updates across Lightspeed Hospitality products to provide accurate, timely guidance to partners.
What you need to bring:
- 2+ years of experience in a technical support, integration, or partner-facing role with direct customer or partner interaction.
- Strong proficiency working with RESTful APIs.
- Working knowledge of HTML, CSS, and JavaScript.
- Curiosity and willingness to learn new technologies and hospitality use cases.
- Strong technical troubleshooting and problem-solving skills.
- Excellent English communication skills, written and verbal.
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
- Ability to balance technical solutions with partner, customer, and market needs.
- Ability to quickly understand new systems, tools, and hospitality workflows.
- Positive, collaborative mindset with a strong service orientation.
And a little bit of…
- Experience with client-side development using JavaScript, HTML, and CSS.
- Familiarity with database technologies such as MySQL or PostgreSQL.
- Experience with server-side development using Python, PHP, or Ruby.
- Exposure to hospitality technology ecosystems (POS, payments, online ordering, delivery, reservations, loyalty).
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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