Job Description
M&S (which stands for Management and Solutions) was conceived in 2002 with the vision of creating highly effective teams of elite consultants to deliver strategic process and technology solutions to enterprise organizations across the US. Our commitment to delivery in complex environments and long-term customer success has merged process and technology into innovative solutions, established deep pockets of expertise, and enabled innovative transformation for evolving businesses.
We have intentionally cultivated steady growth focused on being approachable and helpful to our dearly valued clients and closely cared-for employees. M&S people simply “care hard”, and this reflects in our work products, our interactions, and our culture.
Job Description:
The Developer I supports the development and testing of Salesforce CRM integrations with the contact center platform. Working under the direction of senior team members, this role is responsible for implementing interfaces, supporting integration activities, and contributing to quality assurance efforts across the program.
Clearance Required: Tier 2 Security Clearance (formerly NACI) — must be active at time of call order issuance. The Salesforce integration team must already possess this clearance at the point of program award to allow for a smooth and expedited transition. Strong technical qualifications alone are not sufficient - an active clearance in hand is required.
Key Responsibilities:
- Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
- Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
- Assist in the research and analysis of existing systems and program requirements
- Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
- Assist in resolving routine production support problems
- Conduct routine quality assurance activities including peer reviews
- Attend scheduled and ad hoc meetings as required
- Support UAT and go-live activities
- Adhere to established milestones and project deadlines
Minimum Qualifications:
- Bachelor’s degree in Computer Science or related field (equivalent combination of education and experience considered)
- 0 years of experience within the scope of the contract
- Familiarity with Salesforce architecture, integration patterns, and APIs
- Knowledge of contact center technologies
- Current Tier 2 Security Clearance (formerly NACI) required at time of engagement
Work Environment Requirements:
- Hardwired internet connection via ethernet cable required
- Minimum 25 Mbps download / 5 Mbps upload internet speed
- Private, secure work area
- All sensitive information must be kept private and secure at the remote location
*This is a remote position.
All candidates must hold a current Tier 2 GSA Security Clearance (formerly NACI) at the time of call order issuance. This is a hard, non-negotiable requirement. Candidates who do not already possess this clearance will not be considered.
*M&S Consulting proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a protected veteran, or any other characteristic protected by law.
