Head of Account Management

Job Description

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe’s leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we’re transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries

- A culture that champions equality (50% of our Comex are women) and inclusive growth

- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI

- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career 🔭

As our new Head of Enterprise Account Management, you will lead the Enterprise organization for a specific team in the French market, owning the long-term strategy, structure, and performance for our KAM and AM teams.

You will be responsible for scaling the Enterprise business while ensuring total alignment with our global commercial strategy.

Your role is pivotal in driving sustainable growth and operational excellence across our most strategic accounts.

Key responsibilities ✨

• Manage, coach, and grow the KAM and AM Enterprise team to elevate strategic selling and execution excellence.
• Define the team structure, portfolio allocation, and hiring roadmap based on account potential and team capacity.
• Build and execute the Enterprise GTM strategy, including segmentation, target accounts, and clear priorities.
• Own Enterprise KPIs, specifically focusing on revenue, margin, renewals, and expansions.
• Consolidate forecasts and run performance routines to ensure reliable accuracy at the team and market level.
• Support KAMs on strategic deals and high-stakes renewals, stepping in as a senior executive contact when necessary.
• Standardize processes for account planning and contract deployment to ensure consistency across countries and segments.

About you 🧑‍🚀

• High-level education, ideally in Business, Management, or a related commercial field.
• Relevant experience (minimum 8+ years) in enterprise sales leadership, with a proven track record of managing high-performing account management teams.
• Native level in French to effectively lead teams and engage with C-level stakeholders,and professional level in English as we evolve in an international environment.
• Strong commandof CRM tools and sales methodologies like MEDDIC to diagnose deal weaknesses and improve processes.
• Expertise in sales forecasting and P&L management to provide data-driven reports to regional leadership.

How to join the mission? 🚀

• First call with Agathe, our Talent Acquisition Lead, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
• Interview with your future manager, Aurélie, to delve into your experience and the specifics of the role. (45-60 minutes)
• Business case for you to complete, which will be evaluated by Aurélie and Frédéric in order to assess your technical skills in portfolio strategy and team leadership.
• Final interview with Hélène, HR Director and Manuel, CRO.

Malt is the perfect space to thrive personally and professionally 💫

- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris

- Equity: Every Malter is entitled to stock options

- Lunch vouchers (legal benefit): €9/day on your Swile card

- Transportation (legal benefit): 50% reimbursement (any type of transport)

- Healthcare insurance (legal benefit)

- RTT: From 8 to 12 days off per year

- Sports: Company participation to a Gymlib (Wellpass) membership

- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave

- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow

- Remote work: Hybrid policy balancing on-site and home office

- Team building events organized every year

Ready? Get your ticket to Malt 🪐

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Your profile may be subject to background screening. For more information see our candidate privacy policy.

We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant—it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.