E-Commerce Specialist

Job Description

Company Profile:

Our client is a U.S.-based full-service branded merchandise and marketing partner that helps companies elevate their brand through strategic promotional products and experiences.

They design, source, and deliver custom merchandise, apparel, gifting programs, e-commerce solutions, fulfillment, and packaging, all tailored to reflect a client’s brand and create meaningful connections with customers, employees, and partners.

This is a great opportunity for a Production Coordinator to join a dynamic and growing company. The role provides hands-on experience in a fast-paced, creative environment and the chance to contribute to campaigns that deliver a real impact.

Duties and Responsibilities:

E-Commerce Customer Service

• Respond to general customer inquiries in a timely and professional manner
• Provide cost-effective solutions to customer concerns and issues
• E-Commerce Store Setup & Maintenance
• Build and launch e-stores/portals based on specifications
• Configure store themes, layouts, and overall design using Elementor
• Set up store settings, product listings, and pricing
• Assist in transitioning and rebuilding stores onto the Prodigy platform
• Perform ongoing maintenance and updates to existing stores

Inventory Management

• Monitor inventory levels and prepare reports to support reorder decisions
• Create Syncore jobs for production of new and replenishment orders
• Manage and maintain inventory lots within Orderforge/OMG platforms
• Support integration and usage of Zoho Inventory for inventory tracking
• Order & Program Administration
• Manage product orders and ensure accurate processing within e-commerce platforms
• Coordinate with internal teams to ensure order accuracy and fulfillment

Reporting & Data Management

• Generate and analyze reports on product performance (e.g., turn rates, sales activity)
• Provide insights and recommendations on product assortment
• Perform month-end data entry into Syncore to record sales and activity

Platform Utilization

• Work with e-commerce platform (Prodigy)
• Utilize ShipStation for order processing and shipping coordination (as needed)

Design & Content Support

• Create and edit product visuals and store assets using Adobe Illustrator, Photoshop, or Canva
• Ensure visual consistency and alignment with brand guidelines

Must-have Skills / Qualification:

• At least 2–3 years of experience in e-commerce management, preferably within marketing agencies, retail, or promotional products industries
• Proven experience in building and managing e-commerce stores, not limited to customer service or backend support
• Hands-on experience with e-commerce platforms(Shopify, WooCommerce, or BigCommerce,Elementor experience highly preferred)
• Experience in store setup, product uploads, and order management workflows
• Strong working knowledge of Google Workspace and/or Microsoft Office, with emphasis on Excel/Google Sheets

Soft Skills:

• Demonstrated ability to multi-task, stay organized, and manage deadlines in a fast-paced environment
• Excellent attention to detail and commitment to accuracy across store builds, inventory, and reporting
• Strong written and verbal communication skills, particularly in client-facing email interactions
• Ability to work independently and demonstrate resourcefulness, especially when learning new platforms
• Willingness to adapt to new systems (e.g., Prodigy, Zoho) and show continuous progress during the learning curve
• Strong work ethic, accountability, and follow-through in completing tasks and meeting deadlines
• Stable career background (avoid job hoppers)
• A proactive, go-getter attitude with a strong sense of ownership over responsibilities

Nice-to-haves

• Familiarity with WordPress and Elementor for store design and development (required due to Prodigy platform usage)
• Experience or familiarity with ShipStation or similar shipping/fulfillment platforms is an advantage
• Background in inventory management systems is a plus
• Proficiency in design tools such as Adobe Illustrator, Photoshop, or Canva
• Experience working with international or US-based clients is preferred but not required

Job Type: Full-Time Permanent

Schedule: Monday – Friday, 8:00 AM – 5:00 PM CDT (9:00 PM – 6:00 AM Philippine time)

Location: Permanent Wok-From-Home

Industry: Brand Agency