Job Description
Duties and Responsibilities:
- Build a client Copilot agent from scratch
- Secure it correctly
- Connect it to business systems
- Troubleshoot issues independently
- Train client staff
- Deliver AI governance workshops
- Become Elevate’s AI practice lead
Must-have Skills/Qualifications:
- 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills
- 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions
- Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required
- Strong experience with Microsoft 365 administration, including the M365 Admin Center.
- Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT
- Strong understanding of AI security and data leakage risks
- Experience with Microsoft Purview, DLP and sensitivity labels
- Strong experience with SharePoint, SharePoint security
- Strong SharePoint, Teams, OneDrive and Entra ID knowledge
- Able to connect agents to business systems using APIs and Power Automate
- Run client workshops, training sessions and AI readiness assessments
- Create professional documentation, governance policies and best practices
- Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.
Advantageous Skills/Experience:
- Bachelor of Computer Science, Information Technology graduates or comparable experience
- MSP experience
- PowerShell and Python
- Microsoft Graph API
- RAG / knowledge-base solutions
- MCP (Model Context Protocol)
- Security certifications
