Job Description
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team.
This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption.
You’ll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel.
What You’ll Do:
Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new tools
Translate customer business requirements into scalable technical configurations and user workflows
Oversee RMS implementation across workstreams, including integrations and hardware components
Establish and standardize best practices for RMS delivery across customers
Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
Lead product demonstrations, working sessions, and launch events with confidence and clarity
Support user adoption by translating product capabilities into practical, real-world use cases
Guide change management efforts to ensure successful product adoption and long-term customer success
Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
Gather customer feedback and partner with Product teams to inform roadmap priorities
Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes
Who You Are:
Technical & Product Delivery
You have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
You have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling and are willing to continually learn and develop skills on new tools
You are comfortable translating business requirements into technical solutions and system configurations
You have hands-on experience delivering software implementations from setup through launch
You are familiar with Agile and/or Waterfall project management methodologies
Implementation, Training & Adoption
You have led or supported customer-facing implementations, including application setup, configuration, and go-live support
You have experience designing and delivering structured training programs for diverse audiences
You can tailor training content to both technical and non-technical users
You are comfortable facilitating live sessions, workshops, and launch events
Communication & Presentation
You are a dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations
You are confident presenting in front of large groups and can deliver clear, engaging, and polished content
You can explain complex technical concepts and workflows in a simple, accessible way
You are skilled at fielding questions in real time and adapting to audience needs
Stakeholder Management & Problem Solving
You can navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities
You approach conflict constructively and use it to drive alignment and better outcomes
You demonstrate strong interpersonal skills and emotional intelligence
You can take ambiguous requirements and turn them into clear, actionable workflows
General Qualifications
You are hands-on and willing to engage deeply in both planning and execution
You are highly organized and focus on preparation for internal and customer facing activities
You can manage multiple priorities simultaneously
You are proficient in tools such as PowerPoint, Excel, and Microsoft Suite
You possess a college degree from an accredited institution
What Makes You a Great Fit:
Humble, Open, and Curious – You seek diverse perspectives and continuously look for better ways to solve problems
Attentive and Active Listener – You listen with empathy and ask thoughtful questions to understand customer needs
Enthusiastic Collaborator – You work cross-functionally and value shared ownership of outcomes
Team-Oriented – You prioritize team and customer success over individual recognition
Comfortable with Uncertainty – You can navigate ambiguity and help guide customers through change
Resilient and Adaptable – You remain composed under pressure and can effectively manage conflict and evolving priorities
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43’s security measures all employees must: Engage in appropriate use of the company’s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] requesting the accommodation.
