Job Description
Who Are Massive Rocket?
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.
Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.
Who Are We Looking to Add to Our Team?
As a Global Account Director at Massive Rocket, you’ll lead our most strategic, multi-market client relationships — driving measurable commercial impact and long-term growth across regions, brands, and channels.
Focusing on the QSR and Convenience sector, you’ll own a portfolio of global clients, setting the vision, strategy, and standards for how Massive Rocket partners with and delivers value to these organisations. You’ll operate at the highest level of client engagement, building deep, multi-threaded relationships across global, regional, and local stakeholders.
You’ll sit at the intersection of client leadership, commercial ownership, and delivery excellence — orchestrating internal teams across strategy, CRM, data, and delivery to ensure consistent, high-quality outcomes across markets. Acting as the global voice of the client, you’ll ensure alignment between business objectives, programme execution, and measurable ROI.
This is a senior leadership role responsible for shaping multi-year partnerships, driving global growth strategies, and defining how Massive Rocket delivers at scale for its most important clients.
What Will You Do?
Own and lead global client relationships across multiple markets, ensuring strong alignment, governance, and success metrics from day one
Build and maintain senior, multi-threaded relationships with stakeholders across global, regional, and local levels
Define and drive global account strategies, including revenue growth, market expansion, and long-term partnership development
Identify and unlock growth opportunities across geographies, brands, and capabilities
Lead commercial strategy across your portfolio, including pricing, scoping, renewals, and multi-market expansions
Maintain accurate forecasting and pipeline visibility, partnering with Finance and Operations on planning and investment decisions
Ensure programmes and roadmaps are aligned to client commercial goals and experience KPIs
Oversee the quality and consistency of delivery across markets, working closely with Programme Managers, Delivery Leads, and Account teams
Lead senior client engagements including QBRs, EBRs, and strategic planning sessions
Champion performance measurement and ROI visibility across all initiatives
Develop global playbooks and best practices to ensure scalable and consistent delivery
Mentor and guide Account Management and Sales teams working across your portfolio
Represent Massive Rocket in senior client forums and industry events, positioning the agency as a strategic partner
What Makes You a Great Fit
Significant experience leading large, complex, multi-market accounts within digital, CRM, Martech, or SaaS environments
Strong understanding of the QSR or multi-site retail / convenience sector, including customer behaviour and operational dynamics
Proven track record of managing senior client relationships and delivering long-term account growth and profitability
Strong commercial acumen, with experience owning revenue targets, forecasting, and managing portfolio performance
Experience shaping large-scale programmes, scopes, and multi-market commercial agreements
Excellent communication and stakeholder management skills, with confidence engaging C-level and VP stakeholders
Strong leadership capability, with experience influencing cross-functional teams across regions
Strategic mindset with the ability to balance client value, delivery quality, and commercial outcomes
Experience operating in fast-paced, high-growth, or consultancy environments
Proactive, partnership-driven approach with a focus on long-term value creation
English proficiency at C1 level
Why You’ll Love Working Here
• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
A Few Things to Know Before We Get Started
Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
References – We may request two references, so have names, relationships, and contact details ready
For Contractors – Proof of incorporation and up‑to‑date insurance is required
A Quick Note on Applications
We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
