Job Description
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
Role Overview
The Onboarding Manager will lead the end‑to‑end onboarding of IT services into an internal Global Capability Center (GCC). The role owns Onboarding governance, knowledge acquisition, operational readiness, workforce ramp‑up, and the structured migration of services into a steady‑state insourced operating model.
This position requires deep experience in Onboarding methodologies, outsourcing / insourcing programs, knowledge transfer (KT), service stabilization, governance, and global delivery models, reflected extensively in internal Onboarding frameworks.
You will ensure a seamless Onboarding across multiple service towers (Infrastructure, Application Support, DevOps, Service Desk, etc.) while minimizing business disruption and ensuring full compliance with service, security, and operational requirements.
Job Description
The Opportunity:
Key Responsibilities
1. Own and Lead the End-to-End Onboarding Lifecycle
- Own Onboarding phases (Pre‑Onboarding → Initiation → Absorption/Knowledge Transfer → Replication → Go‑Live → Stabilization).
Drive the full onboarding to the GCC teams, ensuring defined entry/exit criteria are met at each phase.
2. Build and Execute the Onboarding Program Plan
- Develop the Onboarding Project Plan, including detailed workstream schedules (I&O, ISO, AMS, Business Value Mgmt, PMO).
Establish Onboarding PMO, governance structure, cadence, communications, reporting templates, and SharePoint tools.
- Maintain RAID logs, risks, dependencies, mitigation plans, and change‑control processes.
3. Lead Knowledge Transfer & Operational Readiness
- Drive KT calendar creation, session scheduling, playback reviews, runbook creation, and SME validation.
- Ensure regulatory/compliance training, system access preparation, hardware/software readiness, and onboarding of GCC staff.
- Ensure all baseline artifacts (SOPs, runbooks, reports, KT documents) meet sign‑off criteria.
4. Governance, Reporting & Stakeholder Management
Set up executive and operational governance with Mattel/US and India stakeholders.
Prepare executive reporting: dashboards, progress summaries, health status, risk escalations, deliverable acceptance.
Act as single point of contact for leaders across IT, Business, Operations, and Vendor teams.
5. Resource Planning & GCC Ramp-Up
Define resource ramp‑up plans, hiring strategies, onboarding, shadowing, and “reverse shadow” activities.
Coordinate location planning, facility readiness, access provisioning, and GCC organizational alignment.
6. Service Migration & Stabilization
- Ensure service continuity from Day‑1 of Go‑Live through stabilization.
Validate SLAs, operational metrics, and reporting structures for new GCC teams.
- Drive continuous improvement and identify automation / standardization opportunities.
Core Components of the Onboarding Project Plan
(Explicitly required, pulled from enterprise Onboarding SOW and methodology documents)
1. Pre‑Onboarding Planning
- Engagement Kick‑off
- Onboarding Program Office setup
- Onboarding Governance & Reporting Framework
- Entry/Exit criteria definition
- Resource onboarding plan
- Location planning by geography
- Infrastructure & access requirements
2. Initiation Phase
- Baseline Onboarding artifacts
- Consolidated roll‑up master schedule
- RAID log creation
- KT strategy & SME planning
- Governance and escalation framework
3. Absorption / Knowledge Acquisition
- SME interviews & application deep‑dives
- Runbook creation, knowledge documents
- KT session execution & playback
- Daily progress logging
4. Replication & Shadowing
- Reverse shadowing
- Validation of operational readiness
- Access approvals & tool readiness
- DR/BCP plan review
5. Deployment / Go‑Live
- Onboarding deliverable sign‑offs
- SLA & performance baselining
- Day‑1 operations readiness
- Communication to stakeholders
6. Stabilization
- Hypercare tracking
- Issue management & escalations
- Acceptance of service ownership
Final Governance handoff to GCC operations
Qualifications
What We’re Looking For:
- Required Experience & Background
Experience (10–15+ years preferred)
Strong, proven experience leading end‑to‑end service Onboardings in large global IT organizations.
Hands‑on execution of Onboarding methodologies including planning, KT, stabilization, SLA readiness, and governance.
Experience working with major service providers (HCL, Cognizant, Infosys, TCS, etc.).
Direct experience establishing or expanding global delivery centers or GCC hubs.
Familiarity with multi‑tower Onboardings (I&O, ISO, Applications, DevOps, Service Desk).
Strong program management, RAID management, and stakeholder engagement.
Skills & Competencies
Mastery of Onboarding frameworks and service migration methodologies.
Ability to manage multiple workstreams and stakeholders across onshore/offshore hybrid models.
Expertise in KT orchestration, SLA modeling, and operational readiness.
Strong problem‑solving, analytical, and communication skills.
Proficiency with Excel, PowerPoint, Smartsheets, SharePoint, Jira, and PMO tooling.
Knowledge of ITIL, SDLC, Agile, PMO frameworks.
Education & Certifications
Bachelor’s degree in Engineering, IT, Business, or related discipline (MBA preferred).
ITIL, PMP, Scrum Master, SAFe certification a strong plus.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
