Job Description
Description
Our Vision & Mission
We envision a world in which all people have access to high quality and enduring solutions to improve and maintain their health and well-being. MCD Global Health aspires to be a premier partner of choice and a recognized leader, innovator, and trusted partner in healthcare and public health program development, implementation, and evaluation. Our mission is to improve the health and well-being of people worldwide through enduring, high-quality, cost-effective, and universally accessible public health solutions. MCD operates impactful programs both in the U.S.A. and internationally.
About the Position
The Project Assistant supports WellStarME project operations under a contract between MCD Global Health (MCD) and the State of Maine Office of Employee Health, Wellness, & Workers’ Compensation. This position delivers professional and responsive customer service to staff and health plan participants through clear written and verbal communication. The Project Assistant supports administrative and program activities by managing front-line communications, organizing meetings, and assisting with daily operations. The role also assists with maintaining program materials, contributes to basic reporting efforts, and provides flexible operational support to ensure efficient and effective program delivery.
The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable working both independently and collaboratively in a remote environment.
This is a full-time, non-exempt position that is primarily remote. Candidates must reside in Maine and be available for periodic travel to the Hallowell office, Augusta, and other locations throughout the state as needed.
The position is expected to support program operations during regular business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. Some flexibility may be available provided program needs are met.
Requirements
Project Assistant – WellStarME
Grade Level: 2
Anticipated Salary: $42,000 - $52,000
Reporting Relationship: WellStarME Program Manager
The Project Assistant supports WellStarME project operations under a contract between MCD Global Health (MCD) and the State of Maine Office of Employee Health, Wellness, & Workers’ Compensation. This position delivers professional and responsive customer service to staff and health plan participants through clear written and verbal communication. The Project Assistant supports administrative and program activities by managing front-line communications, organizing meetings, and assisting with daily operations. The role also assists with maintaining program materials, contributes to basic reporting efforts, and provides flexible operational support to ensure efficient and effective program delivery.
LOCATION AND WORK ENVIRONMENT: The primary location of this position is remote/home office based. Job responsibilities may require periodic meetings, conferences, training, and travel to various locations throughout Maine to support program activities. Employees must reside in Maine and may periodically travel to the Hallowell office, Augusta, and other locations throughout the state as needed.
Experience
• Associate’s degree in public health, business administration, communications, or a related field; or an equivalent combination of education and relevant experience.
• One year of experience providing administrative, customer service, or program support in a professional office or program environment.
• Knowledge of administrative practices, office procedures, and customer service principles required.
• Knowledge of health, wellness, employee benefits, or related programs preferred.
• Demonstrated ability to communicate effectively in a professional manner, both verbally and in writing.
• Demonstrated organizational and time management skills, with the ability to independently prioritize tasks, meet deadlines, and respond to requests in a timely manner.
• Demonstrated customer service skills, including the ability to provide courteous, responsive, and solution-oriented support.
• Demonstrated attention to detail and accuracy in preparing materials, maintaining records, and tracking information.
• Demonstrated ability to work independently and collaboratively as part of a team and adapt to changing priorities.
• Demonstrated professionalism, reliability, and sound judgment, including the ability to maintain confidentiality of sensitive information.
• Proficiency using standard office software, including Microsoft Outlook, Word, Excel, and Teams.
• Demonstrated initiative and willingness to learn program services and participant support resources.
• Ability to travel within the State of Maine as required.
• Experience working during standard business hours and supporting multiple priorities in a fast-paced environment.
Preferred Expertise / Skills
• Experience supporting public health, wellness, employee benefits, or related programs.
• Experience coordinating meetings, maintaining program documentation, and supporting project operations.
• Experience collecting, organizing, and reporting program data.
• Experience processing invoices, maintaining records, and supporting procurement or administrative functions.
• Experience working in a remote or hybrid work environment.
• Experience providing customer service to diverse audiences and stakeholders.
