Job Description
At Melita, payroll is where trust is earned. We are an HR, Benefits, and Payroll outsourcing company that has served small and mid-sized employers for over 30 years, founded on a simple principle: help our clients succeed by innovating, serving, and supporting their HR, Benefits, and Payroll needs. Accurate, on-time payroll protects our clients’ businesses and their employees’ confidence, and we take that responsibility seriously.
The chief objective of the Payroll Analyst is to provide exceptional service, expertise, and support to the Payroll & Implementation teams.
This role will be directly responsible for identifying & implementing system configuration setup and changes needed to deliver our global payroll services to clients. This position reports to our Global Payroll Manager.
Job Responsibilities
- Maintains fundamental knowledge of Melita’s services and clearly articulates all areas of global payroll compliance and HRIS topics relevant to the implementation process and payroll service.
- Partners with the Melita & HRIS Implementation teams to configure and test the Payroll, Time & Attendance, and Time Off modules for new implementation clients. Performs parallel payroll testing to ensure payroll code calculation & taxation are working as expected per payroll regulations.
- Customizes payroll workflows in the Salesforce CRM technology for client as needed.
- Loads client employee data to the payroll technology, completes paycheck history data mapping.
- Temporarily processes global payroll for new clients as part of the transition from Implementation to ongoing support.
- Backup US payroll support for new clients as part of the transition from Implementation to ongoing support.
- Creates documents or recorded training resources to be shared with client admins, managers and/or their employees related to the Time Off and Time & Attendance modules. Maintains the master version of these resources and incorporates revisions submitted by the Global Payroll Manager following client training sessions.
- Conducts timecard training with the client’s managers and employees. Applies revisions to the training materials as needed following client sessions.
- Partners with the Payroll team to set up new payroll codes such as new earning, deduction, and memo codes in the payroll technology. Updates workflows in Salesforce CRM as needed to ensure they are properly used by the payroll team. Ensures changes are tested.
- Performs a review of client benefit plan setups as they relate to payroll, aligned to the client’s plan year, verifying that deduction codes in the payroll technology are correctly mapped to each benefit plan and that tax treatment is applied accurately.
- Performs a review of the client’s employee handbook as it relates to payroll, aligned to the client’s handbook revision cycle, verifying that hours codes are correctly mapped to time off policies in the payroll technology and identifying any new or revised time off policies requiring configuration.
- Collaborates with the broader HR & Benefits teams.
- Attends new client implementation kick off and weekly status meetings.
- Attends weekly internal HRComplete Operations meetings.
- Attends monthly Payroll & Implementation team meetings.
- Partners with the Global Payroll Director and Payroll Services Managers to identify and implement opportunities to improve efficiency and streamline payroll processes.
- Global & US payroll processing backup support as needed.
The successful candidate must possess these key competencies and credentials:
- Genuine passion for customer service and commitment to building strong relationships.
- Strong verbal and written communication skills.
- Demonstrates ability to organize and prioritize.
- Demonstrate high analytical and problem-solving skills, attention to detail, time management and organization and teamwork.
- Maintains stable performance and poise under pressure.
- Ability to coordinate efforts across multiple internal and external parties to ensure a timely, high-quality outcome.
- Associate’s or Bachelor’s degree in Business, Business Administration, Finance, HR or related field or equivalent.
- 7+ years US and Global payroll processing experience, including hands-on payroll implementation and system configuration experience.
- Strong knowledge of payroll technologies, specifically ADP Workforce Now. Paylocity and Rippling experience is a plus.
- FPC/CPP certification
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
