Job description
Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in Bengaluru, New York, Charlotte, Atlanta, London, and remote] work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services. This is a US based position.
Method is part of GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. GlobalLogic is a Hitachi Group Company.
Method is seeking Senior Experience Designer with a focus on AI Prompt Design. As a Senior Experience Designer, you will collaborate with multidisciplinary individuals and project leadership on service strategy and experience design projects. With your focus on Prompt Experience Design, you will work in the exciting world of conversational AI where your strategic thinking meets exciting new technologies. This role brings together many diverse talents and experiences - from framing opportunities with clients, structuring and running research activities, planning and facilitating collaborative workshops, driving concept explorations, crafting AI interactions and defining the future of our client’s products and services as they adopt and pioneer new AI interactions and solutions.
Responsibilities:
- Define and design digital service solutions with different disciplines in a highly collaborative environment
- Lead teams in the creation of artifacts including system messages and prompt templates for Generative AI models, archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, and design documentation.
- Design effective conversational journeys, from sketching high-level flows right through to agreeing precise wording choices
- Work closely with clients to carry out workshops on specifying annotation schemas (labels, tags, relationships, processes and journeys)
- Contribute to the planning, conducting and interpreting of primary and secondary research to inform and validate prompt design and performance, the experience principles, user needs, strategy and direction of our client’s products and services. Research methods include stakeholder interviews and generative and evaluative customer research and concept validation.
- Conduct research to explore novel approaches, experimenting with emerging models and methodologies in Prompt Design. Stay abreast of the latest advancements in Conversational AI, Generative AI, AI Ethics, Language Engineering and Prompt engineering techniques
- Contribute to planning collaborative workshops and work sessions with internal and external teams, and lead sections as appropriate
- Offer guidance and insights to Machine Learning engineers and Data Scientists to design and refine Generative AI solutions.
- Compile and maintain list of context-specific system messages, as well as generic and domain-specific prompt templates and prompt databases
- Optimize prompt templates to achieve specific objectives, balancing naturalness and precision in generated content
- Evaluate Generative AI model outputs using established metrics and iterate on solution and prompt designs to enhance results continually
- Contribute to the creation of experience artifacts including archetypes, customer journeys, service blueprints, ecosystems, design artifacts, and presentations etc.
- Impact Method through common missions that better serve our projects, our people and the world at large.
- Practice responsible design (accessible and inclusive)
- Foster a culture of curiosity across design, product and technology that manifests in how projects are framed and executed.
Qualifications:
- 5+ years experience in design research, digital strategy, interaction design or service design.
- 2+ years experience designing conversational Speech IVRs, voicebots and chatbots
- 2+ years experience capturing, documenting and communicating systems and application requirements and designs
- A portfolio that reflects your strengths in research, strategy, service design, and visual storytelling and a solid foundation in understanding the complexity and intricacies of business problems and the design process.
- Undergraduate and/or Masters Degree in Design [product, visual/interaction, architecture, industrial], Human Factors, Computational Linguistics, Linguists or equivalent professional experience
- Demonstrated success in defining, creating, and launching digital products or services
- In-depth understanding of Generative AI models, especially for text generation
- Hands-on experience with prompt creation for Generative AI models
- Experience with machine learning concepts, algorithms, and model evaluation techniques, particularly for language and speech analytics
- Well rounded knowledge of different AI technologies, their applications, use cases, impacts and challenges
- Excellent verbal/written communication and presentation skills, with the ability to successfully articulate your work and its intent to your team and your client
- A unique point of view. You are trusted to question approaches, processes, and strategy to better serve your team
Location
- This is a US based position.
- International travel for team and client meetings is required, typically up to 15%.
Why Method?
We look for individuals who are smart, kind and brave. Curious people with a natural ability to think on their feet, learn fast, and develop points-of-view for a constantly changing world find Method an exciting place to work. Our employees are excited to collaborate with dispersed and diverse teams that bring together the best in thinking and making. We champion the ability to listen, and believe that critique and dissonance lead to better outcomes. We believe everyone has the capacity to lead and look for proactive individuals who can take and give direction, lead by example, enjoy the making as much as they do the thinking, especially at senior and leadership levels.
We believe in work/life balance. Seriously. We offer a ton of competitive perks, including:
- Continuing education opportunities
- Flexible PTO and work-from-home policies
- 401K matching
- Health, Dental and Vision benefits, starting on day 1
- Company lunches, company outings, along with a lot of snacks
- Health and wellness programs
- Other location specific perks (just ask!)
Next Steps
If Method sounds like the place for you, please submit an application. Also, let us know if you have a presence online with a portfolio, GitHub, Dribbble or other platform.
\* For information on how we process your personal data please see Privacy .
\* If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice ( https://www.globallogic.com/privacy/ccpa-recruitment-privacy-notice/ )”
Colorado Applicants (Colorado Equal Pay for Equal Work Act Disclosure): The starting salary range for this role to be performed in Colorado is estimated to be between $100,000 to $140,000 annually. This salary range is specific to Colorado residents only, and provided as a general estimate. The amount offered may be higher or lower. Method takes many factors into making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.
New York City Applicants (New York City Local Law 32; Pay Transparency Law): The starting salary range for this role to be performed in New York City is from $110,000 to $150,000. This salary range is specific to New York City residents only, and provided as a general, good faith estimate. The amount offered may be higher or lower. Method takes many factors into making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.
