Client Success Manager

Job Description

Client Success Manager: 🤝🚀

The Client Success Manager (CSM) is a strategic account owner responsible for leading work across three core areas: implementation, onboarding, and ongoing employer management. This role owns partner relationships end to end, drives cross functional execution, and ensures employer partners have a strong experience from launch through long term growth.

This job is “HOT”: 🔥

The CSM improves consistency and follow through while also increasing Midi’s capacity for proactive partnership management, utilization growth, and strategic account planning.

Business impact: 📈

Implementation and Onboarding

• Lead employer partner implementations and onboarding from kickoff through go live
• Manage timelines, milestones, owners, risks, and action tracking across workstreams
• Coordinate cross functional readiness across teams including operations, clinical, billing, support, credentialing/network, analytics, and marketing/comms
• Ensure launch materials and onboarding assets are complete, aligned, and partner ready (e.g., landing pages, comms guides, content hubs, key links)
• Facilitate meetings, document decisions, and keep internal and external stakeholders aligned on scope and expectations
• Monitor early performance signals and manage launch related issues or escalations

Ongoing Employer Management

• Serve as the primary relationship owner for a portfolio of employer partners
• Lead recurring partner cadence, including meeting prep, agendas, recaps, and action follow through
• Manage escalations, reporting requests, and cross functional coordination to ensure timely resolution and clear communication
• Partner with internal teams and external stakeholders (employers, consultants, carriers) to support ongoing account needs
• Identify opportunities to improve engagement, utilization, and partner experience
• Support strategic account initiatives such as engagement campaigns, webinars, benefit season planning, and analytics driven storytelling

What you will need to succeed: 🌱

Required

• 4 to 7+ years of experience in client success, account management, implementation, partner operations, or a related role
• Experience managing external client or partner relationships and coordinating cross functional teams
• Strong project management, organization, and follow through skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast paced environment

Preferred

• Experience in healthcare, health benefits, digital health, payer/provider environments, or other regulated industries
• Familiarity with employer benefits, carrier/network coordination, or credentialing concepts
• Comfort working with reporting requests and translating data into partner friendly insights
• Experience supporting partner communications, webinars, or engagement campaigns
• Remote (U.S.), with a preference for candidates based in the San Francisco / Bay Area

What Success Looks Like: 🎯

• Employer partners launch smoothly and onboard effectively
• Stakeholder communication is consistent, clear, and proactive
• Escalations and reporting requests are handled with strong ownership and timely follow through
• Opportunities to improve engagement and utilization are identified and acted on proactively

What we offer: 💼 ✨

• The compensation range for this role is $115,000-125,000 annually.
• Desirable benefits package, including:
  • Health, dental and vision
  • Paid holidays
  • Flexible time off

The interview process will include: 📚

1. Recruiter Screen (30 min)
2. Hiring Manager Screen (30 min)
3. 1-2x Team Interview (30 min)
4. Final Interview (30 min)

✨ Why Join Us?

We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk.

#LI-DS1

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

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