Job Description
About Mixpanel
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.
About the Renewals Team
Mixpanel’s Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth. Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from Mixpanel and that we retain and grow our recurring revenue base in the region.
About the Role
As a Renewal Manager for EMEA, you’ll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel’s recurring revenue. You’ll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates. You’ll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you’ll know when to move fast with a standard motion versus when an account needs a more personal touch. This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments.
Responsibilities
- Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip
- Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate
- Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals
- Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers
- Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support
- Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team
- Communicate Mixpanel’s value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed
- Contribute to the team’s playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals
- Share what you’re learning about customer objections and renewal patterns to help the team refine its approach
We’re Looking For Someone Who Has
- Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business
- The organization to track many renewals at once, balancing competing priorities without things slipping
- Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyze customer data, prioritize accounts, and build accurate forecasts
- An understanding of pricing and negotiation, and how to protect gross revenue retention (GRR) while spotting expansion opportunities
- A sense of ownership over their book of business, proactively surfacing risk and driving renewals to a clear outcome
- An interest in building repeatable playbooks and automated workflows that make the renewal motion more scalable
- Clear, direct written communication, especially over email and other digital channels
- A collaborative approach, building relationships across Sales, Customer Success, Deal Desk, Support, and Finance to keep the renewal experience seamless
- Comfort adapting to shifting priorities and a heavy workload in a fast-paced environment
Bonus Points For
- Experience using AI tools such as Claude, ChatGPT, or Gemini to improve efficiency, analyze data, and support decision-making
- Familiarity with Mixpanel itself — building cohorts, configuring alerts, creating dashboards, and using product usage data to spot renewal risk and opportunity
- Experience in product analytics, data tooling, or developer-facing SaaS
- Familiarity with Gong or similar conversation intelligence tools
- Additional European language skills
#LI-Hybrid
Benefits and Perks
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
