Job Description
Location: Remote within the United States
Reports to: Director of Solutions Implementation
Salary: $95,000 to $115,000, eligible for annual bonus
Schedule: Flexible work hours within a standard business day
SOLUTIONS ARCHITECT
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with rapid growth in commercial verticals. Our products are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team focused on accelerating our clients’ success globally.
We’re looking for a Solutions Architect to join our Professional Services team, reporting to the Director of Solutions Implementation. In this role, you will be the primary technical owner for client implementations, turning complex business requirements into elegant, scalable solutions on the Salesforce platform. You’ll translate vision into reality through expert configuration, project management, and technical leadership, ensuring long-term success and adoption of Mogli.
What your day to day looks like:
Professional Services & Project Delivery
- Own the professional services lifecycle: scoping, implementation, testing, rollout, training, documentation, and final sign-off.
- Architect and build solutions that maximize the value Mogli SMS delivers to clients within their unique constraints.
- Act as a source of continuity from onboarding through delivery, ensuring a smooth handoff from Sales/SEs.
- Manage project timelines and budgets, delivering high-quality solutions on time and on budget.
- Drive end-user adoption through training, change management, and enablement strategies.
- Adhere to internal processes for time tracking, project management, and knowledge management.
Technical Expertise & Product Innovation
- Serve as the subject matter expert on Mogli’s technical capabilities, advanced configurations, and integrations.
- Ensure solutions follow Salesforce best practices for scalability, security, and maintainability.
- Provide structured feedback to Product, Support, and Customer Success to inform the roadmap and address recurring issues.
- Assist with research and development of new product features, innovations, and integrations.
- Build and manage product extensions (add-on packages) to provide scalable, profitable revenue streams.
Client & Partner Alignment
- Collaborate with Account Managers and Technical Support to ensure measurable client outcomes that support renewal and expansion.
- Support partners during implementation as needed to ensure high-quality joint delivery.
- Step in to troubleshoot and resolve advanced, complex technical issues for clients or partners.
What you bring to the table:
- Excellent verbal and written communication skills. You communicate with candor, openly sharing both success and also when things are heading off track.
- Deep customer empathy to understand their needs and translate them into technical requirements.
- You are tech-savvy and can master new tools and platforms with ease.
- Exceptional analytical and problem-solving skills, with a talent for deconstructing complex problems.
- Strong project management skills, including the ability to manage multiple competing priorities and client timelines.
- Excellent organizational skills, attention to detail, and conscientious data habits.
- A proactive, solution-oriented mindset and the flexibility to apply it over a range of contexts.
- Disciplined adherence to processes with a willingness to suggest and implement improvements.
Desired Experience:
- Deep knowledge of Salesforce architecture, clouds, products, and best practices.
- 3-5 years of experience with declarative configuration of Salesforce (Flow, Process Builder, etc.).
- Experience in a client-facing consulting, professional services, or technical implementation role is required.
- Marketing Cloud, Pardot, and/or Apex programming experience is highly preferred.
- Background managing client projects and directly interacting with stakeholders.
- Experience deploying and/or supporting Mogli SMS or a similar messaging SaaS product is a plus.
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field.
- Understanding Nonprofit and Higher Education sectors is a bonus, but not required.
Salary and Benefits:
- $95K - 115K annual salary + annual bonus potential
- Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
- Support for professional development, including professional certification
- Matching 401k plan
- Employee Assistance Plan, AD&D, etc
- Ownership of Mogli and equity grant
- Flexible Time Off per Mogli’s FTO Policy
- 9 US Federal Holidays and 6 paid sick days
- Work from Anywhere in the United States
