Job Description
Company Description
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus technology powers top shows around the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique venues. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland’5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.
Job Description
As an Implementation and Delivery Consultant you will be part of a motivated and highly skilled agile team that designs, develops, deploys, personalizes, and supports client onboardings. This role requires a balance between hands-on implementation and effective project coordination to ensure the successful delivery of software solutions to clients.
Responsibilities:
· Support CRM and ERP software implementation projects for clients with 5-500 users.
· Deliver for multiple projects, including planning, task and deliverable definition, quality control, risk analysis, and reporting.
· Identify business needs, document requirements, and ensure smooth delivery while supporting clients through the implementation process.
· Develop detailed project plans and track activities against timelines, ensuring timely reporting and risk mitigation.
· Design and deliver key stakeholder training on system configuration as well as end-user training.
· Conduct integration requirement workshops and write detailed specifications in collaboration with development teams.
· Draft and maintain project deliverables such as project plans, change orders, and closing reports.
· Collaborate with customers and other relevant stakeholders
· Facilitate and assist with meetings related to all aspects of the project life cycle.
· Ensure projects are delivered on time, within scope, and within budget while managing potential risks and changes.
· Maintain comprehensive project documentation and use established processes for project delivery and co-ordination.
· Participate in functional and technical working groups and progress meetings.
· Identify business needs, document requirements, and ensure smooth delivery whilst supporting clients through the implementation process.
Qualifications
Required Qualifications:
· Minimum of 5 years’ experience in Enterprise SaaS or Software Implementation.
· Strong experience with software integration projects.
· Excellent organizational, written, and verbal communication skills with a strong command of the English language.
· Relevant project management certifications are a plus but not required.
· Experience with Mavenlink (Kantata) and/or Momentus Software is a plus.
· Venue and/or Exhibition industry experience is a plus.
Preferred Qualifications:
· Self-motivated with the ability to work independently and within a fast-paced, constantly changing environment.
· Strong time management skills and the ability to handle multiple projects simultaneously.
· Problem-solving mindset with adaptability to changing project requirements.
· Customer-focused with a results-oriented approach.
· Ability and availability for infrequent travel (up to 20%) to client sites for face-to-face meetings.
· Software Configuration Experience
This role is ideal for a dynamic professional who thrives in both implementation and project delivery capacities, ensuring seamless software deployment and client satisfaction.
Additional Information
🌐 Remote Work: We value our global team and proudly offer the freedom to work remotely.
🎟️ Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
📚 Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning
Accessibility & Work Environment
Momentus Technologies is committed to fostering an inclusive and accessible work environment. If you require any accommodations during the recruitment process or in your role, please let us know. We are happy to support your needs.
This role is primarily computer-based and may involve extended screen time, frequent communication through digital channels, and working in a remote or office environment. We’re committed to supporting flexibility and well-being across all regions.
