Job Description
Every company needs supplies and services to operate. From laptops and rental cars to pens and pallets, all companies have procurement needs. That’s where CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars’ worth of supplies and services annually. We’re on a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings.
To support our growth, we’re seeking a detail-oriented Revenue Operations Specialist.
In this role, you will serve as a critical operational partner to Sales, connecting teams across Operations, Legal, Finance, and Product to keep work moving forward. You’ll own the accuracy and integrity of member documentation and revenue data—making sure everything is completed efficiently, meets our standards, and supports a seamless experience for our members. You will support a dedicated sales team end to end, while also helping shape how we work. That means identifying opportunities to improve processes, strengthening documentation, and building scalable ways of operating that elevate the entire business.
Responsibilities
- Provide comprehensive operational and member support for an assigned sales team throughout the full member lifecycle, from onboarding through ongoing maintenance, ensuring timely, accurate, and high‑quality service
- Research and track Private Equity divestitures, mergers, and acquisitions to ensure ownership and membership records remain accurate and up to date
- Validate and manage Gross Transaction Volume (GTV), proactively identifying and resolving discrepancies prior to reporting deadlines
- Maintain, update, and ensure the accuracy and integrity of CRM data within Salesforce and related systems.
- Own day‑to‑day case management within the Salesforce Support Console, coordinating closely with Sales, Members, Suppliers, Legal, Finance, Member Success, and other cross‑functional partners to resolve issues efficiently.
- Troubleshoot member and supplier issues, proactively identifying risks, resolving root causes, and reducing escalations.
- Manage member locations, including rostering, announcing, and removing locations, ensuring systems accurately reflect current member status.
- Control and manage member access to protected supplier agreements in accordance with governance and compliance standards.
- Manage complex membership documentation, including drafting, comparing redlines, executing, and processing participation agreements, amendments, assignments, and related documents.
- Negotiate member NDAs in partnership with Legal
- Facilitate member onboarding and ongoing maintenance across the CoreTrust Experience Platform, Salesforce, and other internal systems, ensuring accurate data synchronization.
- Serve as a Subject Matter Expert (SME) for assigned legal and operational processes, responsible for training team members and maintaining accurate, effective, and current process documentation.
- Act as the primary point of contact for the Legal team on member operations matters, ensuring documentation remains compliant and legal updates are reflected accurately.
- Partner closely with the Product team to ensure category‑specific information is accurate, current, and properly displayed within the CoreTrust Experience Platform.
- Partner closely with a Member Success Associate to ensure sales‑village activities are coordinated, member needs are understood, and opportunities are accurately supported throughout the membership process.
Qualifications
- Bachelor’s degree or equivalent work experience, MBA preferred
- 2+ years of experience in Sales Operations, Revenue Operations, Customer Success, or a related role.
- Experience working with legal documentation, contracts, or governance processes preferred.
- Strong orientation toward detail, accuracy, and process discipline.
- Demonstrated ability to manage multiple priorities and complex workflows in a fast‑paced environment.
- Strong written and verbal communication skills, with the ability to collaborate effectively across teams.
- Salesforce experience required; experience working across integrated platforms and systems strongly preferred.
- Demonstrated ability to execute deliverables with urgency, consistently meeting deadlines while maintaining high standards of quality.
- Strong project management skills and a solutions‑oriented approach to problem solving.
Benefits
- Competitive compensation package
- Free individual employee medical coverage
- Company subsidized dental and vision coverage
- Dollar for dollar 401(k) match up to 6% of your salary with immediate vesting
- Company-paid Short-Term and Long-Term Disability coverage
- Employee Assistance Program to support your wellbeing and mental health
- $1500 annual stipend for for continuing education courses/certifications
- Free snacks and beverages on-site
- Brand new, state-of-the-art, tech-enabled work environment in downtown Nashville
- Flexible/hybrid work culture
