Job Description
About the role:
The Revenue Operations Specialist - Channel ensures smooth and efficient operations within our global partner ecosystem. This role is critical in supporting Resellers, Managed Service Providers, and Distributors by resolving technical and process-related issues, optimizing workflows, and driving operational excellence that contributes to revenue growth. By ensuring operational efficiency and resolving technical challenges, you will play a key role in strengthening partner relationships and enabling revenue growth across our global distribution network.
What You’ll Do Day-to-Day:
Manage and answer tickets across accounting, billing, technical integrations, marketplace issues, licensing, provisioning, CRM updates, product inquiries, renewals, and order cancellations.
Coordinate order troubleshooting with DEV and Product Management teams to resolve complex system or process issues.
Build and maintain promotion profiles in COP and update expiring promotions.
Track and approve Ingram MPO2CNT requests within Connect platform.
Manage manual order requests from platforms and process MSP move requests.
Monitor order errors, duplicate order notifications, and credit requests through completion.
Handle Ingram off-marketplace invoicing queries and pull usage reports.
Update opportunities redirected through distribution.
Perform root cause analysis with development and technical teams.
Train new Level 1 Associates on standard Channel processes.
Proficient in referencing reports in Power BI and generating reports from CRM.
Update existing process documentation or field reference guides.
OK, I’m interested… but is this really the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
For this role, you are someone with impressive detail-oriented skills and possess the ability to speak the language of the business, refining marketing messaging to resonate amongst the various marketplaces.
Other qualities you will need to be a fit for this role include:
- Bachelor’s degree (preferred)
- 3-5 years’ experience in software product and/or project management; exposure to managing release cycles
- Experience in coordination and operational support
- Excellent communication and listening skills
- English needs to be used as a working language; fluent in oral and written English with good interpersonal skills
- Positive attitude and drive for problem-solving
- Impeccable organization and time management skills
- Self-motivated in a teamwork context
- Strong working knowledge of MS Office, particularly Excel
- Working knowledge of a CRM Database preferred (e.g. Dynamics, Salesforce)
- Amenable to work night shift
What’s in it for you?
- HMO coverage from day 1 of employment (plus 2 free dependents)
- Group life insurance (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Dedication Award (years of service)
- Employee Referral Bonus Program
- Promoting diversity and inclusion
- Business Travel Opportunity (Top Performers)
- Hybrid Working Arrangement
- Competitive compensation package,
- Performance bonuses/incentives
- Career growth & advancement opportunities
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
