Job description
About Us
Next Shift Learning (NSL) builds equitable pathways for non-traditional adult learners through practical, project-based workforce training. We partner with leading organizations to design and deliver learning experiences that prepare early-career talent for high-growth industries.
Each summer, we support a leading technology client in delivering a multi-month accelerated learning program that equips community college students with technical and professional skills for entry into the tech industry.
The Role
NSL is seeking an experienced Learning Experiences (LX) Operator to own and execute the operational and logistical functions of our most high-visibility and longest-running client program. This role requires humility, sound judgment, strong ownership, and the ability to move work forward quickly and accurately while navigating complexity. You will lead workflows, manage logistics, anticipate challenges, and maintain excellence across all operational deliverables. You ask clarifying questions early, surface risks proactively, and balance multiple priorities. Strong communication and relationship management skills are essential, along with the ability to work independently and reliably meet deadlines. The LX Operator will collaborate closely with the Senior Manager of Learning Experiences and client stakeholders to ensure efficient program execution, implement operational improvements, and maintain consistent oversight.
Time Commitment
The time commitment and work location will shift according to program needs, and the schedule below reflects the expected cadence for planning and delivery. While weekly hours are provided as guidance, deliverable completion—not hours logged—is the primary expectation for payment. This role supports an impactful, time-bound program. All onsite dates and hours between June and August are mandatory and non-negotiable. Candidates must disclose any pre-planned vacations or conflicts during this period during the interview process.
*February 2, 2026 - February 13, 2026: Approximately 10 hours per week (Remote)
*February 17 - June 12, 2026: Approximately 20 hours per week (Remote)
*June 15, 2026 - August 14, 2026: Approximately 40 hours per week (Onsite*)
> Monday - Thursday: 9:00 am - 5:00 pm (Santa Monica, CA) | Friday: Virtual for half a day (Remote)
*August 17, 2026 - August 28, 2026: Approximately 10 hours per week (Remote)
Key Deliverables
Program Preparation, Delivery, & Operations
*Execute the full operational lifecycle of the client program, including recruitment, onboarding, curriculum delivery, mentorship, and industry exposure.
*Manage and optimize the learning experience tech stack (Lever, Zoom, Mailchimp, Google Classroom, Slack). *Update and refine the volunteer engagement strategy to align with curriculum and participant experience goals. *Support the Teaching Team with participant selection, onboarding logistics, and meeting program deadlines. *Monitor day-to-day program execution and provide timely operational support.
*Lead planning and logistics for major events, including the Alumni Reunion, Partner Luncheon, and Final Showcase.
*Manage outreach and onsite coordination for 50+ volunteer engagement events. Facilitate debriefs with participants, instructors, and partners to inform future program improvements.
Workflow Management
Own all operational workflows, approvals, and dependencies. Identify and resolve operational gaps quickly; implement solutions without waiting for escalation. Lead client-facing calls to align on deliverables, surface risks, and communicate updates. Draft and refine external-facing communications, including email outreach and partner updates. Maintain documentation and knowledge transfer processes to support team onboarding and transitions.
Ideal Candidate Profile
We are looking for a team member who can support us in delivering our client programs with excellence and consistency. The ideal candidate:
*Leads with humility and openness to feedback.
*Takes full ownership and keeps work moving without reminders.
*Executes quickly while maintaining exceptional output.
*Asks thoughtful questions to clarify expectations and anticipate challenges.
*Balances multiple tasks with strong organization and attention to detail.
*Thinks ahead, identifies risks early, and communicates proactively.
*Operates with professionalism in a fast-paced environment.
*Demonstrates sound judgment and escalates issues appropriately.
Who We Are Looking For
Experience & Qualifications
*Bachelor’s degree or relevant experience in Business, Project Management, Education, or related fields.
*5 to 7 years of experience managing programs end-to-end, including organizing external-facing public recruitment events and capstone celebrations
*Demonstrated ability to work on complex, multi-stakeholder projects.
*Strong written, verbal, and client-facing communication skills.
*Experience with project management tools (Asana preferred).
*Skilled in workflow prioritization and operational decision-making.
*Experience implementing processes that improve program efficiency.
*Familiarity with virtual/hybrid learning tools and platforms.
*Experience in mentorship programming, workforce training, or tech-focused education (preferred).
*Thrives working independently in a team environment.
Why Join Us?
*Work with a mission-driven team dedicated to creating pathways for early-career talent.
*Play a critical role in a deeply impactful workforce program in partnership with a global tech leader.
*Gain exposure to innovative learning experience design and workforce development strategies.
*Influence programmatic and operational strategy.
*Join a collaborative, solutions-oriented team that values adaptability and excellence.
This is a contractor position; therefore, there are no benefits associated with this position.
Apply by January 7, 2026
We will review on a rolling basis until the deadline or the role is filled.
Step 1: To apply, upload your resume via this application on Lever
Step 2: Email us no more than one work sample to [email protected] that showcases your operational and workflow management skills. Examples include:
*A workflow or process you built or improved
*An event operations plan or run-of-show
*A client-facing update, brief, or communications plan
Title the email “Application: LX Operator at Next Shift Learning.”
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
