Job description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
We are seeking a highly motivated and data-driven Senior Revenue Operations Manager to support the strategic growth of our Mid-Market / Platform segments, consisting of both new business and upsell/retention motions.
This role serves as an essential partner to sales leadership and cross-functional stakeholders and is responsible for building scalable RevOps foundations, delivering actionable insights, and ensuring alignment across go-to-market functions.
The ideal candidate thrives in a builder environment, brings experience supporting complex sales motions, and can translate ambiguity into clear, repeatable operating models while leveraging automation and AI to increase productivity and impact.
Responsibilities
- Own the end-to-end customer journey, aligning teams, processes, technology, data, and reporting across the spectrum
- Lead as well as support the evolution of processes and GTM strategy in collaboration with business unit leadership
- Provide day-to-day support to sales leaders and managers with tools, data, and processes to enable rep productivity and segment growth
- Enable data-driven decisions by enhancing visibility into funnel metrics, customer health, and retention
- Align GTM teams around shared processes, KPIs, and systems to improve operational leverage
- Build and maintain accurate and actionable sales reports and dashboards using Salesforce and Sigma (or similar BI tools)
- Analyze sales performance data to identify trends and recommend actionable insights for driving growth and efficiency
- Support regular operating cadences including weekly forecasts, pipeline reviews, and monthly/quarterly business reviews
- Partner with Sales Managers to drive adoption of reporting tools, systems, and standardized processes
- Assist in quota setting, capacity planning, and monitoring key sales performance metrics
- Collaborate cross-functionally to support strategic initiatives and ad hoc projects
- Leverage automation and AI where appropriate to reduce manual effort and shift focus toward higher-value strategic work
Qualifications
- Demonstrated experience building Revenue Operations foundations from scratch, including processes, reporting, forecasting, and system alignment
- Demonstrated experience leading cross-functional transformation involving partners such as Sales Enablement, Finance, and Marketing Operations
- 7+ years of experience in Revenue Operations, Sales Operations, or a closely related GTM operations role supporting complex B2B sales motions
- Demonstrated success supporting complex sales motions utilizing MEDDPICC or a similar sales methodology
- Experience supporting both new business and upsell/retention motions
- Strong analytical skills with a deep understanding of sales metrics and customer journey dynamics
- Proven ability to take high-level direction and convert it into streamlined, scalable system and process builds
- Advanced proficiency with Salesforce; experience with Sigma, Power BI, Tableau, or similar analytics tools
- High proficiency in Excel, including pivot tables, advanced formulas, and data visualization
- Strong communication skills with the ability to distill complex information into clear, actionable insights
- Highly organized, adaptable, and able to manage multiple projects in a fast-paced, evolving environment
- Curiosity and applied experience using AI or automation to increase productivity and operational leverage
- A collaborative, growth-minded team player eager to learn and contribute across functions
- Bachelor’s Degree
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $100,000 - $160,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
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