Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a highly skilled Senior DevOps Engineer to take a hands-on role in building, operating, and improving cloud infrastructure across AWS and Azure. You will work in close collaboration with development, QA, and security teams to ensure our cloud infrastructure is reliable, secure, and scalable, enabling seamless delivery of AI-driven products at scale.
How will you make an impact?
- Build, operate, and support cloud infrastructure on AWS and Azure with a focus on availability, security, and cost efficiency
- Design, implement, and maintain Infrastructure as Code using CDK, CloudFormation, or Terraform
- Build and maintain reliable CI/CD pipelines and deployment workflows
- Monitor systems, troubleshoot production issues, and drive continuous improvements
- Apply DevOps best practices to improve reliability, scalability, and delivery speed
- Use AI-assisted development tools (e.g., GitHub Copilot, Claude Code, or similar) to improve automation, troubleshooting, and day-to-day engineering productivity
- Mentor team members and contribute to knowledge sharing within the team
- Collaborate with cross-functional teams to optimize deployment processes and infrastructure performance
Have you got what it takes?
- 4–6 years of experience in DevOps, cloud infrastructure, or similar roles
- Strong hands-on experience with AWS (Azure is a plus)
- Proven experience with Infrastructure as Code tools (CDK, CloudFormation, Terraform)
- Programming or scripting experience, especially Python
- Experience with CI/CD tools and building automated deployment pipelines
- Strong knowledge of Linux environments and cloud-native architectures
- Familiarity with monitoring, logging, and alerting systems
- Strong problem-solving skills and ability to troubleshoot complex production issues
- Excellent communication and collaboration skills
- Ability to work effectively in a team environment and mentor junior engineers
- Experience with containerization and orchestration technologies (Docker, Kubernetes)
- Understanding of security best practices and compliance requirements
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. You’ll have the opportunity to grow professionally, work with advanced cloud technologies, and make a real difference every day. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Req ID: 9833
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
