Junior Executive - Branch Operations (Instarem India Pvt. Ltd.)

Job Description

Part of NIUM, one of the well-known B2B payments unicorn in Southeast Asia. Instarem has been on a mission of making international payments easy and affordable for everyone since 2014. We are the go-to solution for businesses that need to move money quickly, reliably and at a lower cost than banks.

Instarem is on a mission to make money simple for everyone.

We offer a smarter, faster, and more affordable way to move money across borders. A way without unfair exchange rates, hidden fees, or other complexities. With Instarem, you get peace of mind knowing your money is moving quickly and safely.

Part of Nium, Instrarem India Pvt. Ltd., gives you all the benefits of a cutting-edge payments company and the convenience of a one-stop-shop for all your financial needs abroad. We are an authorised Dealer in Foreign Exchange – Category II. Easily and securely make international payments with our fast and convenient services. Consumers can buy foreign currency, travel cards, and transfer money abroad. With Instrarem India Pvt. Ltd., one can

- Send money oversees and experience fast, low-cost transfers to 60+ countries

- Buy and Sell Foreign Exchange at great rates and low fees

- Buy prepaid Forex Cards for seamless payments overseas

About the Role:

The Junior Executive - Branch Operations (Forex Cash Delivery) is responsible for managing branch-level operational activities with a primary focus on foreign currency cash delivery, cash handling, transaction processing, customer coordination, and regulatory compliance. The role ensures accurate and sure execution of forex cash delivery requests while maintaining operational efficiency, service quality, and adherence to internal policies and applicable forex regulations.

The position requires strong attention to detail, cash management discipline, customer service orientation, and the ability to coordinate effectively with internal teams and external stakeholders.

Roles and Responsibilities

• Manage and execute foreign currency cash delivery operations for retail and corporate customers, ensuring accurate, timely, and secure delivery of forex orders
• Verify customer requirements, currency types, denominations, order details, delivery instructions, and supporting documentation prior to dispatch
• Coordinate with branch teams, cash vault operations, logistics partners, sales teams, and customer support teams to ensure smooth execution of cash delivery requests
• Ensure proper handover of foreign currency against valid customer identification, completed documentation, and compliance requirements
• Perform physical verification, counting, and reconciliation of foreign and local currency cash while maintaining accuracy and accountability
• Ensure adherence to cash custody procedures, branch security controls, and internal cash management policies
• Monitor cash delivery requests, including pending, completed and failed transactions, and provide timely updates to relevant stakeholders
• Maintain accurate records of cash movements, delivery register, transaction details, and operational documentation for audit and reporting purposes
• Handle customer queries related forex cash deliveries, transaction status, documentation requirements, and service processes while providing professional support
• Ensure all transactions comply while applicable forex regulations, KYC (Know Your Customer), AML (Anti-Money Laundering), and internal compliance guidelines
• Verify customer documents and transaction details before processing deliveries and maintain records as per regulatory and company requirements
• Assist with daily branch operations, including transaction processing, operational reporting, documentation, and process improvements to enhance efficiency and customer experience.
• Prepare and maintain reports related to cash deliveries, reconciliation, pending requests, and branch operational performance

Requirements

• Bachelor’s degree in any discipline (Commerce, Finance, Banking, or related fields preferred)
• Additional certification or experience in banking, forex, or financial services will be an advantage
• Integrity and accountability in handling cash and customer transaction
• Strong sense of ownership and responsibility
• Customer-focused approach with professional communication skills
• Ability to work in a fast-paced, transaction-driven environment
• Strong organizational and problem-solving abilities
• 0-2 years of experience in branch operations, banking operations, cash handling, customer service, or forex services preferred
• Fresh graduates with strong numerical ability and customer handling skills may be considered
• Integrity and trustworthiness
• High level of responsibility while handling cash
• Strong organizational skills
• Customer-focused approach
• Willingness to learn forex operations and compliance processes

What we offer at Nium

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.

We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with ²⁴⁄₇ employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks

For more information visit www.nium.com

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.