Job description
NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations.
Job Summary
The Manager, Service Implementation is accountable and responsible for timely and successful completion of NRTC Managed Services projects within the service implementation program. This position oversees a team of project management professionals and manages this team in alignment with broader NRTC and PMO standards and policies. This role is accountable for deliverables, schedules, and milestones for deploying the NRTC Managed Services suite of value driven solutions for new and existing Members.
Responsibilities
Oversee and manage the Managed Services Implementation Program and staff
Oversee and manage templates for implementation projects, requests, and changes in alignment with NRTC Standards, Guidelines, and Policies
Develop and manage a team of professional Project Managers
Maintain, manage, and utilize project management procedures, templates, and tools to drive and track completion of work to ensure adherence to department policies
Manage implementation projects of high complexity setting an example of exemplary PM performance
Foster motivation within the project managers, as well as all levels of seniority to meet milestones and deadlines
Maintain NRTC’s history of continuous improvement on projects by sharing lessons learned, developing solutions to existing problems, and driving incremental updates/changes to our templates
Stay aware of trends related to Project Management and Service Management best practices to find opportunities to deploy better methods and procedures
Respond to inquiries of PMO procedures across the entire Managed Services organization with continual development of relevant subject matter expertise
Assign project work and communicate effectively cross departmentally to support the effective use of internal resources for program success. It is critical that this person is engaged, collaborative, and motivating when facilitating working relationships with the PMO as well as other departments and staff
Identify, mitigate, and manage risks, associated with all projects under this program
Stakeholder management responsibilities will include reporting and managing communications from projects and changes. Stakeholders will include your project members, the NRTC Project Management team, various NRTC departments, as well as any Member stakeholders identified
Research and study Project Management industry trends and best practices while deploying new project management methods to improve current project management practices
Perform other duties as assigned
Qualifications
Knowledge, Skills, and Abilities
Strong experience with navigating project management terminology, phases, techniques, and tools (PMBOK) and mapping to real world scenarios
Established project management experience with a track record of successfully completed projects
Communication skills that are positive and professional, both verbally and written
Ability to identify critical deliverables and communicate key requirements effectively
Ability to work collaboratively by fostering and leading a team environment to meet aggressive goals
Ability to quickly learn and utilize new technologies and project management applications
Ability to work in a fast-paced environment and manage multiple projects with competing priorities simultaneously
Minimum Education and Experience
PMP (Project Management Professional) Certified
Bachelor’s degree in Business, Computer Science, or a related field
Minimum of three (3) years’ experience managing projects
Minimum of three (3) years’ experience managing employees
An equivalent combination of education and experience may be considered
Physical Demands
Travel as needed to NRTC office and member locations (less than 10%)
Work is typically performed remotely
Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.
